KeapReviews of keap.com

Response from KeapMay 6, 2025

We’re sorry to hear about your experience, this isn’t what we want for our customers. Repeated email sends and unresolved support issues are frustrating, and we understand how serious it is when it leads to spam complaints. We appreciate you bringing this to our attention and would like to take a closer look to help get this resolved once and for all. If you're open to it, please reach out directly so we can escalate your case and ensure it’s handled properly.

Response from KeapMay 6, 2025

Hello Bruce, We’re sorry to hear about your experience. That’s not the standard we strive for, and we understand how frustrating it must have been to run into issues with your contract page. If you're open to it, we'd love the chance to learn more about what happened and see if there's anything we can do to resolve the problem, even as you move forward with another solution.

Response from KeapApr 15, 2025

Hello Mo, We’ve requested your information privately so we can look into this further and better understand what happened. This isn’t the experience we want any of our customers or prospective clients to have, and we’d appreciate the opportunity to review your account and make things right if possible. Thank you for bringing this to our attention; we’re here to help.

Response from KeapApr 10, 2025

Hello Peter, We’re sorry to hear that your experience with Keap didn't live up to your expectations. Your feedback is taken seriously, and we understand how disappointing it must feel when a tool doesn’t meet your expectations, especially when you're trying to run a business. We're continuing to make improvements and work closely with Thryv to ensure a better experience going forward. We appreciate you taking the time to share your thoughts.

Response from KeapApr 10, 2025

Hi Catherine, We’re sorry to hear about your experience, especially after being with us for over 10 years. We understand how frustrating it must have been to feel unsupported by our team. That’s not the experience we want for anyone. Your feedback about the platform, support, and pricing is being heard and taken seriously. We’re always working to improve, and messages like yours help us see where we can improve. We wish you the best moving forward.

Response from KeapApr 10, 2025

Hello Sam, Thank you for sharing your feedback. We’re sorry to hear that your experience with Keap didn’t meet your expectations, especially after being a customer for seven years. We sincerely appreciate your long-term commitment. Innovation and customer support are two areas we take seriously, and we understand your concerns. Over the past few years, we have made significant updates to our platform, including new automation features, enhanced integrations, and improvements to our user interface. Still, it’s clear we missed the mark in delivering the value you expected. We also regret that our customer service didn’t provide the support you needed. That’s not the experience we aim to deliver, and your input helps us continue to improve. If you’re open to it, we’d love the opportunity to learn more about your experience and how we could’ve done better. Your insights could help us make meaningful improvements for others. Thank you again for your candid feedback, and we wish you the best with your new platform.

Response from KeapFeb 28, 2025

Hi Renee, We’re very sorry to hear about your experience. We take your concerns seriously and want to ensure that any billing or cancellation issues are properly addressed. Thank you for bringing this to our attention—we appreciate the opportunity to make things right. We've sent a request through Trustpilot to gather your information. While our phone line isn't open 24 hours, we do offer 24/7 chat from within the app. Here is some more info on our support options for clarity: https://keap.com/contact

Response from KeapFeb 26, 2025

Hello Sofía, We’re sorry to hear that your experience didn’t meet expectations. We strive to provide a reliable and efficient system for our customers. Your feedback is valuable, and we appreciate you taking the time to share it. We've sent a request through Trustpilot for your information so that we can further review your experience with Keap.