KeapReviews of keap.com

The support we have received from the Keap Support Team has been awesome. I really mean it! The phone has always been answered with a minimum of delay. The advice has always been given patiently and politely conveying the genuine desire to help. I wish more companies provided this level of support for their customers.

Love Keap Pro! I can text out of the app or the login on my browser. It runs most of my business and automates me so I don't waste time. the software saves me hours ever week.

I am very pleased with the one-stop service capabilities of the Keap tool. I look forward to using all of the features with ease but as of right now, I still have trouble customizing the campaigns. The Covid19 pandemic has significantly impacted my ability to earn sufficient capital. When my business account did not have sufficient funds for one month’s payment, I called customer service for support. The representative I spoke with was able to assist me in paying my bill and got management support to lower my bill for a few months. I appreciate the company’s generosity and consideration for clients like me.

I have found the technical staff at Keap are the best I have ever encountered.I am a novice at this stuff but the good humor and technical expertise they have makes this process so much easier.

The good support reps are fantastic and support is mostly friendly and helpful but the range of experience varies a lot resulting in misinformation and wrong set up on campaigns. On complex issues I usually have to call in twice because the first person can't resolve it, or acts like they do and later I find out they were wrong. Software is complex, integrations even more so and its not that I mind the varying degree of knowledge its the time it takes to get issues resolved for our clients which makes keap and us look bad that is why I cant give 5 stars.

The company I work with bought Infusionsoft 4 years ago. For 4 hard years they have learned everything there was to learn to run a system that comes empty, in the same way as a late 80s personal computer. You know the white bar at the top left of the screen that lights up and blinks? This is infusionsoft. I have worked for 20 years in development and what I found in this software is the worst of programming. The support is ONLY via chat and level 1, which means that at first you feel like you are in the Olympus, because your support questions are trivial, later, the more you learn (I did Infusionsoft University or as they call it) and the more you understand that the support knows little of advanced and will never help you in more complex activities on cookies, html, etc.. They start the problems. To do anything other than "goal" -> "sequence" -> "goal", you need an add-on. It means that you need to buy an add-on like PlusThis, which costs as much as a month's worth of Infusionsoft or Keap as it is called today, to get things running. True, you can always embark on code writing, but you'll find that Infusionsoft often rejects that code and no one will ever give you an explanation or support, because "They don't have to support HTML code". So you're back to square one. They send everything back to the community on Facebook or to their community, https:// community. infusionsoft.com where if you are lucky, someone will answer you after weeks. Those who have a company know they can't wait. Alternative? You can hire a partner at prices from 5,000 to 20,000 $ yes, you got it right, these figures are not shot at random. And so the company hired him, only to be told that even they couldn't solve the problem and that the best solution was to add Plusthis and get it over with. So the company did! It's not possible to manage offline transactions/opportunities, add up quantities from those orders, create a graphical dashboard of monthly events, everything you need for a small business where transitions take place outside of an ecommerce cart or order form. Everything is limited in the end to three features, which makes any software less expensive, less complicated and with a much less uphill learning curve. I believe that Keap was the worst money spent by my owner, I believe that this enterprise cost him at least $40,000 - $50,000 between developer costs, licenses and add-ons and that with that money he could have surely bought something better. Who gives a positive vote on Infusionsoft is definitely a victim of their commercial campaign and to work with 3 things that serve little to a business that tracking marketing does for real... All nice at first, it seems to work wonders, but it's when you marry it that you begin to understand how hard, expensive and terribly frustrating life is with this company. I lost my hair working on Infusionsoft, don't you too.

UPDATE- Recently I was billed as a Keap subscriber after several (failed) attempts to cancel my subscription. I managed to reach out to Keap staff who responded to my complaints, have spoken with a team member and just received notice of cancellation. I explained that communication and the ability for monthly subscribers to cancel/ speak with tech support easily needs to be greatly improved and I would be happy to offer them further feedback on how to deliver a 10/10 customer experience (as this is something I strive for in my own business). They mentioned that improving comms with account holders is being discussed at the moment, so watch this space.

Really Frustrating chat support, been on chat with Brenda for about one hour trying to solve a simple issue. Waste of time