KBDfansReviews of kbdfans.com

Terrible customer service. Keys missing from the set on delivery, and hidden import taxes not stated on the website. Customers shipping into the EU face extremely high customs charges that are NOT included in the shipping cost or even mentioned on the website. No help from customer service when they were contacted about these problems. Avoid.

I had a very terrible experience with KBD Fans. As many of you may be now, I was very excited to receive my PCB and key switches and key caps and all of that from KBD Fans. UNFORTUNATELY FOR THEM, I purchased a duplicate set of these switches from another company (which has its own positive review.) Upon receiving a duplicate set of these switches, I began lubing both sets individually. As I was doing so, I noticed not one minor, but several MAJOR differences between the two sets of switches. This could be because KBD Fans puts replica fake switches in the bags in order to increase profit margin even more. As if that wasnt bad enough, there were mismatched switches in the SAME bags that KBD Fans sent me. I do not believe this is something you can justify. *I have photos* Not only did they acknowledge that they were unsure why there were two variants of one switch sold as a set to me... but when I asked for a replacement, they offered me 5 Dollars as compensation! then offered to take the switches back. All I had to do is desolder ALL of the switches and package and ship them to China *for like 30 dollars shipping they wanted ME to pay! Basically, SAVE YOUR MONEY, SPEND IT ELSEWHERE! Amazon, local vendor, I dont care just anywhere BUT KBD fans.

I have tried just about everything to get a refund for my lost package. After going back and forth with them I never received a refund. Terrible customer service. Will not order from them again.

I ordered everything to do my first build and heard great things about KBDfans. I was sold a PCB that I could never finish the build because the only case that fits the PCB is only sold as a kit with the PCB and plate included. Why sell the damn PCB if no one can buy the case stand alone? Now I can't return the damn items and I can't finish it. Trying to get them to help fix this and no help is provided. I would just like to buy the case.

I had 8 things in my cart that were all said to be in stock but the next day when I tried to checkout with my items, it said 2 of them were out of stock. So I’m just saying the company should not be an Jerk and if someone has something in there cart leave it aside