KBDfansReviews of kbdfans.com

Great customer service. They reached out to me to inform me that I had ordered stabilisers that were incompatible with the PCB I had picked, and offered to switch them out with a compatible set without cost, saving me a headache later on.

Excellent service! I got help with small details that I myself had missed. They made sure I was happy with my order. For some reason I had also ordered lube service twice and they realized this and refunded one of them, I know many companies which would not do that.

Emailed me for change of shipping address for my keycaps even though I reached out months ago and forgot to respond.

Attempted to change order based on no time given for group buy, chose my first choice of color. Instantly regretted choosing something not in stock. Spoke to CS on discord (all within 2 hours of payment) and was informed that my decided color for the GB was already in stock and could be processed in an expedited time. A+ customer service response. KBDfans-Adam was quick, polite, and helpful.

I dont f*ing understand people when they give anything under 5 stars to kbdfans. Firstly, they have the best customer support in the world. Second, their keyboards are high quality, beautiful and easy to assemble/disassemble. The shipping times are always either on time or early. Just buy from them, they got everything any other company has, just better. :)

I ordered a keyboard kit that came with a defective PCB (half of the RGB lights do not work), so I contacted KBDFans via the chat on their site. Alice was my support contact, and she was understanding and extremely helpful in resolving my case. She followed up in a timely manner with a tracking number for the replacement PCB, as well as checking in to make sure I received my package. The replacement PCB works as intended, and I was able to finish building out my new keyboard. Thank you Alice for your assistance! I would shop at KBDFans again for my next keyboard needs.

I was struggling with the firmware on my new Odin keyboard. Leila with customer service dealt with my nagging over several days and continued to work with me to finally resolve the issue. Really above and beyond customer service. Big thanks again to Leila and the team, you all make great products and have even better support.

Wayne contacted me and fixed my issue within minutes! He was pleasant and fast. Pretty much the easiest experience I've ever had with any customer service situation. Thank you Wayne!!!