KBDfansReviews of kbdfans.com

Admin and customer service were great! Very patience and prompt with response!

I purchased a DIY 65% keyboard and it came very quickly and shipped with as much bubble wrap and boxed super well. The shipment came within 2 weeks over seas to where I am located in the US. After putting it together I realized one of the keys in the pcb was not working. After debugging with the support on Discord the staff concluded that the pcb was faulty and sent over a brand new substitute pcb. The pcb was out of stock at the time, but the staff communicated it well and after a couple days a new one was shipped to me. The support staff is super communicative and very friendly and willing to work with you help solve your issues. Thanks KBDFANS would purchase from this site again

TLDR; the support was super good, they wherer very helpful in chat and with them I was able to resolve my problem! Anyway I just wanted to say thanks so much beacuse the lady that helped me out in the support caht was really informative, she understude what was happening and she was also really patient.So Just know that with KBDfans support your coverd! :DD Good luck to you all and have a great day : ) So to start I was kinda dumb.... I was so happy when i got my new PCB and the first thing i did was plug it in. everything looked right but i though i had to flash it ( now i know that it already had the firmware on it so i did not have to flash it but yeah) and so I did... I did not eject it tho : 0 so after that my PCB was kinda dead. So with dead I mean that as soon as I pluged it in it would show up as a USB flash drive without me pressing the "reset" botton and I tried flashing it various times but the PCB would not revive. the RGB would not turn on and the VIA app would not regognise it at all. So with the support caht they helped me out on trying to flash it again with another file and then it stoped showing up as a flash drive unless i pressed the "reset" botton but it still did not work. I forgot to say that I mostly have Macs so I was doing everything in a Mac. Turns out that was the problem...In the support chat they told me to try in windows... so i got my 13 year old toshiba ( the only Windows computer I have), the lady helping me out was really patient with me while my old windows laptop took its sweet 20 min to turn on, So I flashed the PCB again and instantly... IT WORKED!

Great service! Have an order and opens after several month from receiving, found out that missing a pcb. They quickly send me another one!

Wide range of products with extremely fast shipping from China to EU within 5 days. The Customer Service was extremely helpful when I asked if I could add products to my existed order to avoid paying shipping double and even reminded me that the products I wanted to add and pay for, were in a bundle which I purchased they helped me to avoid "costly" a mistake even tho they could have made more money. That's what I call an outstanding customer service (they replied within one business day.) Shipping to EU cost 20$ so I will use it again but for larger orders (not up to them)

Their customer support was very good. I recommend shopping on their site.

Jean was fantastic and very helpful and responsive and deserves a raise

I'm new to mechanical keyboards and accidentally wiped my new pre-assembled & soldered tofu65. Alice at KBDFans was very patient and walked me through how to disassemble and manually reset the PCB and reflash the software. I've never seen customer service like this before and will be a KBDFan for life. Not to mention, their keyboard builds are the highest quality! Absolutely love mine, plan on buying many more in the future!