Kelley Blue BookReviews of kbb.com

Don't waste your time. Got the offer and a dealer showed great interest over email and calls. Spent my lunch hour at the dealer and got low balled saying that my make and model had known issues, they had a surplus of inventory, etc. Well, you knew that when I submitted my info! Predictably they then low balled me and i told them that Car Max had already seen, evaluated and offered more. I went to Car Max, got what I wanted and the trade value they offered. The KBB offer experience left me with an even lower opinion of used car dealers. Why do the KBB offer when no one honors it?

For a company that has been around for a long time that everyone knows about, the ICO or I stand cash offers were ridiculous. I had 2 suvs to sell and the newer one had a decent offer but after taking it to the dealership we bought it from(KBB told us they would buy it) they reluctantly offered us close to the amount we we shown on the website after some negotiation. This vehicle had low mileage, was less than 2 years old, had lots of factory warranty left and was it amazing condition(my wife takes really good care of her vehicles). My second vehicle, which did need tires and had a decent scratch on one of the doors but was otherwise in great shape, still had about a year of factory warranty left with average mileage for the age was given a low all offer of $8000. Carmax offered $12000 just 30 minutes earlier. The dealership (we bought it from this dealership and had every service completed by them) said he could come up a little bit but was no where near the $12000 offered by Carmax. KBB is no longer reputable and the dealers they enlist are looking for a steal, literally, $4000 worth of a steal. Thank god for Carmax if you don’t have the time to sell to a private seller.

They wanted to give me $13,500 for my almost perfect condition Audi.. I got so many calls and text saying they would take it for more but it was a lie. KBB is a scam and annoying as hell. You’ll be better off going multiple dealerships or even Craigslist.

Total Scam! Daritza Alonso, with Quebedeaux Buick GMC In Tucson insisted they were interested in buying my car. After many texts, emails, photos and phone calls, she assured me “Mitch” the manager was very interested and would pay higher than kbb. When I arrived she was no where to be found, and “Mitch” knew anything about me or my vehicle. Red flag! He didn’t want it and wouldn’t give me an offer. No promised free Carfax either. Scam.

I as many other reviewers put the information about my car. I got at least 1.5 times lower price of the car from the market. Just to let you know, I bought the car for 4.800, invested another 3-4k to fix all of the problems. The car has clear title and no accidents. Guess what, the kbb offered me 3k for my car. That's absolute robbery!

One of the worst instant offers ever. This company is a scam. The car that cost 7000$ at least they are trying to offer 2000$ car value. But if I go to autonation,even they offered 4500. Their prices is a joke. Don’t waist your time. This website is so misleading and I am tired of customers that keep showing me this website as example of car value. Oh,yeah, it is showing the unrealistic low price and everybody wants to buy that cheap.

I'm trying to sell my car, but kbb.com shows negative and INACCURATE information about my car. I emailed to their Support, but no response. I emailed again, but the only thing I get from them is an automated email response, "We will get back to you within 24 hours." That must be a typo - maybe they meant to say, "Within 24 days, months..." In the future, if I'm buying a car, I would not rely on the info on kbb.com.

I recently considered trading my car in for a new one. I got a great price on the new car, but the Dealer offered $2000 less than I was willing to accept for my trade. I purchased the car, but did NOT give them my trade. Despite reading so many negative reviews, I reluctantly gave KBB cash offer a try. The KBB cash offer was $3,000 more than what the dealer had offered me for my trade. I received messages from 3-4 dealers, 1 of which seemed genuinely interested. I took the car in, reluctantly, fully expecting (and prepared) to be low-balled by at least $2,000 or more. All I can say is that I was absolutely stunned when the dealer's offer was the same as the KBB instant cash offer. NOT AT ALL WHAT I WAS PREPARED FOR. The entire transaction took about an hour. No one is more surprised than me at the outcome. My experience with KBB could not have been more positive. I do not hesitate to post a negative review and call a company out when they've treated me badly. Likewise, it's only fair that I post a positive review and sing a company's praises when they treat me well.