KAYALIFounded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Chelsea
Love the scents!!
Response from KAYALIOct 22, 2026
Hello Chelsea, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Jackie H.
Lovely company to deal with, I’m new to the world of fragrances, so I really appreciate the fact I can purchase 1.5 ml to try, fairly quick delivery to Nz, have tried a few fragrances now and they are all very nice in their own way.. my fav so far is vanilla Royale sugar patchouli, waiting for Afterpay to be attached to website so I can purchase a larger bottle.. 🤩
Response from KAYALIOct 22, 2026
Hello Jackie, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Shawnda W.
Love my product
Response from KAYALIOct 22, 2026
Hello Shawnda, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
NelBabie
Shipping was good product good. That marshmallow yum so good will be purchasing again!!
Response from KAYALIOct 22, 2026
Hello NelBabie, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
DD
My refund was denied. I got the duo set and it must be more clear that returns on this item is not accepted. £75 down the drain. Vanilla 28 smells horrid.
Response from KAYALIOct 22, 2026
Hello Diya, Thank you for taking the time to share your feedback, and we are truly sorry to hear that Vanilla | 28 wasn’t the right fit for you. Please note that our returns policy, including the exclusions for sets, is clearly outlined in the FAQ section of our website. We truly value your feedback and have shared it with our team. If you have any further questions, please don’t hesitate to reach out to us, and we’ll be happy to assist you. With Love, KAYALI Customer Care Team
Michelle C.
I loved the quick shipping but never recieved updates on when it would arrive. I would also ask when it comes to samples let the customer decide. I recieved a sample of Rose fleur fragrance. I am not a fan of it as I have a bottle but don't grab it as it is not a favorite and lasts maybe an hour on my skin. Would of love to be able to try any of the other scents.
Response from KAYALIOct 22, 2026
Hello Michelle, Thank you for taking the time to review your KAYALI experience. We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments. Kind regards, KAYALI Customer Care Team
Dimas H.
Scam with delivery
Response from KAYALIOct 22, 2026
Hello Dimas, Thank you for your feedback, and we’re sorry to hear about your experience. As shared by our Customer Care team, we carried out a full investigation with DHL regarding your order. The courier has confirmed that the shipment was successfully delivered to your location and has provided the Proof of Delivery, Proof of Placement, and GPS confirmation to support this. We truly appreciate your patience and understanding. With Love, KAYALI Customer Care Team
Valeria C.
I got this as gift for my best friend. Shes in love!!!
Response from KAYALIOct 22, 2026
Hello Valeria, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
