Kara
Welcome 10 code didn’t work-customer support doesn’t help
I had subscribed to their emails and texts to receive a 10% off code. I received the code and attempted to use the code for my first order. The code was applied in my basket, though once I paid through PayPal I seen the price had updated to a higher price without the code. The “welcome10” code was deemed invalid by their system and I couldn’t use it. I reached out to them via email and was told I can use the code the next time….. so many problems with that, because if the code didn’t work the first time as it should have then why would I expect it to work again…also with such poor problem solving with kayali customer support why would I purchase anything again from this site? I asked for a supervisor in my last email to their customer support and was completely ignored.
Response from KAYALIOct 26, 2026
Hello Kara, Thank you for sharing your feedback, and we are sorry for the inconvenience. To clarify how the WELCOME10 code works: the subscription must be completed before placing the order, and it must be in the same country as the order. If the system can't match an active subscription when the payment is processed, the code is automatically removed at checkout, even if it first appeared in your basket as highlighted in our FAQ page. Thank you for your patience and understanding. With love, KAYALI Customer Care Team