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Generic Responses, No Real Support
I was very disappointed with Kayali's customer support. I contacted them with a specific question, but received essentially the same response three times, only slightly reworded each time. It was obvious that these were generic, pre-written replies rather than a genuine attempt to address my concern. Unfortunately, the responses provided no useful information and did not answer my question. The overall impression was that the goal was simply to close the inquiry and move on, rather than help the customer. This experience left me feeling ignored and frustrated. Edit: I did respond twice to the e-mail and get the same generic nonsense.
Response from KAYALISep 9, 2026
Hello, Thank you for sharing your feedback. We sincerely apologize for the experience. Please note that all our automated responses include a note that if the reply didn't address your issue, you can simply respond to the same email and our team will assist you further. As we don't have your contact details, please email us at [email protected] with your full name, email address, order number, and case description, using the subject line "Trustpilot." Our Customer Care team will review your case and assist you as quickly as possible. We appreciate your patience and for bringing this to our attention. With Love, KAYALI Customer Care Team