KAYALIReviews of kayali.com

4.1597 reviews
Cosmetics & Makeup

KAYALI

About KAYALI

Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.

KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: kayali.com
Website: kayali.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KAYALI reviews

597 approved reviews, newest moderated first

Lindsay F.
Oct 5, 2026
Lovely fragrances
Lovely fragrances. Well packed and quick delivery. I ordered the discovery sets and a few sample sizes and loved them so much, I ordered a larger size a couple of days later. The fragrances last a long time once applied and have such a nice smell that is strong enough you can smell it, but not overpowering. My favourite is the Amber-Invite only
Response from KAYALIOct 6, 2026
Hello Lindsay, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Kausar G.
Oct 5, 2026
I feel like the formulas smell different
I feel like the formulas smell different in the variety of sizes. I purchased a mini / travel size of some of the large bottles that I have. Sad to say that I feel the perfume in those are not strong or it’s not clear from the first whiff which perfume this is.
Response from KAYALIOct 6, 2026
Hello Kausar, Thank you for sharing your feedback, and we are sorry to hear that the travel sizes didn't feel the same as your full size bottles. We use the same fragrance formula across all our sizes, but smaller atomizers release less fragrance per spray, so the scent can come across lighter or less distinct at first. An extra spray or two usually brings it closer to what you are used to. We appreciate your feedback and hope you continue to enjoy our fragrances! With Love, KAYALI Customer Care Team
Katlin D.
Oct 5, 2026
Awesome love everything
Awesome love everything
Response from KAYALIOct 5, 2026
Hello Katlin, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Gabriela P.
Oct 5, 2026
I love it 😻
Awesome, my new favorite brand of perfumes
Response from KAYALIOct 5, 2026
Hello Gabriela, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Brad C.
Oct 4, 2026
Amazing Five 🌟
Absolutely love the scents they offer! Specifically the wedding set. Me and my fiancee couldn't be happier!
Response from KAYALIOct 5, 2026
Hello Brad, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Jingal
Oct 3, 2026
Leaking bottle
Leaking bottle . Half empty already when i got it
Response from KAYALIOct 5, 2026
Hello Jingal, Thank you for sharing your feedback. We sincerely apologize for the experience. To follow up on your case, we kindly ask you to share with us by email to [email protected] your full name, email address, order number, and case description, using the subject line "Trustpilot." Our Customer Care team will review it and assist you as quickly as possible. We appreciate your patience and for bringing this to our attention. With Love, KAYALI Customer Care Team
LaToya T.
Oct 3, 2026
This is my second purchase…
This is my second time purchasing Kayali and I’m very satisfied. My purchases were boxed securely and neatly. I can’t wait to purchase more in the future.
Response from KAYALIOct 5, 2026
Hello LaToya, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Aisling W.
Oct 3, 2026
I still haven't received my order and…
I still haven't received my order and it was expected Wednesday 30th
Response from KAYALIOct 5, 2026
Hello Aisling, Thank you for reaching out, and we are sorry for the wait. We are happy to let you know that, according to DHL tracking, your order was delivered today. Orders to Australia are delivered within 7 working days, and yours arrived within that timeframe. We hope you enjoy your KAYALI fragrances. If there is anything else we can help with, please don't hesitate to reach out. With love, KAYALI Customer Care Team

KAYALIReviews of kayali.com

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KAYALIReviews of kayali.com

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Lovely fragrances

I feel like the formulas smell different

Awesome love everything

I love it 😻

Amazing Five 🌟

Leaking bottle

This is my second purchase…

I still haven't received my order and…

About KAYALI

About these reviews

More in Cosmetics & Makeup

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KAYALI reviews

Lovely fragrances

I feel like the formulas smell different

Awesome love everything

I love it 😻

Amazing Five 🌟

Leaking bottle

This is my second purchase…

I still haven't received my order and…