KAYALIFounded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Chartrice L S.
Love The Product Impact And Change In Social Personal Esteem & Consciousness!!
Response from KAYALIOct 20, 2026
Hello Chatrice, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Tina
Very nice and fast
Response from KAYALIOct 20, 2026
Hello Tina, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Sami
Totally unique perfumes which are so wonderfully distinctive - every time I find a new favourite to order!
Response from KAYALIOct 20, 2026
Hello Sami, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Yama P.
Fast shipping. However, some samples that i bought had no fragrance. Only smelt of alcohol.
Response from KAYALIOct 21, 2026
Hello Yama, Thank you for taking the time to review your KAYALI experience. We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments. Kind regards, KAYALI Customer Care Team
KimprovedKim
I ordered 2 gift sets of the ‘Yum Pistachio Full Serving’ which was advertised as yum pistachio gelato parfum, yum pistachio gelato silk soufflé, yum pistachio gelato cashmere kiss, and a yum pistachio matching tote bag’ totaling almost $300. I was given the option to select a free sample and so selected Fleur majesty rose royale. When my order arrived the invoice indicated I was charged $4 for the free sample and no tote bags were included. I emailed customer service and was assisted by an unfriendly, curt, semi sarcastic, representative, who stated I was not charged $4 for the sample and they had run out of tote bags. She added that more tote bags came in so I will be receiving my complete order. A few days later I received 1 tote bag and responded back with a pic of my receipt showing the $4 charge and alerting I was still missing a tote. The representative responded I could only get 1 tote and she will alert the proper area of my $4 charge on my invoice. I am now a dissatisfied customer because I was assisted in a not nice/cordial manner and I did not receive what was advertised and I can’t do anything about it. This was unacceptable and misleading!
Response from KAYALIOct 21, 2026
Hello, Thank you for the KAYALI love, and we are truly sorry to hear about your experience. We would like to reassure you that you were not charged for your free sample. Our Customer Care team will be reaching out to you via email shortly with a full breakdown of your invoice. Thank you so much for your patience and understanding, and our sincere apologies again for any confusion this has caused. With love, KAYALI Customer Care Team
romio G.
Great customer care
Response from KAYALIOct 20, 2026
Hello romio, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Brad
Great product. Built strong and fit perfect! Id buy more products from this company!
Response from KAYALIOct 20, 2026
Hello Brad, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Nadine F.
The ones i bought smells really nice, they just dont last. For the price of of these perfumes, you would expect the scents to last a few hours.. which is not the case. There are way cheaper perfumes, that performs a lot better. I am not impressed! I give the perfumes 2 stars.. and an extra star because the items were well packaged and delivery was spot on.
Response from KAYALIOct 21, 2026
Hello Nadine, Thank you for taking the time to share your honest feedback, and we are so glad to hear that you love your KAYALI scents, and that your order arrived beautifully packaged and right on time. We are truly sorry to hear the longevity didn’t meet your expectations. Fragrance performance can vary from person to person depending on skin type, body chemistry, and environment. A few tips that may help your scent last longer: apply it to moisturized skin, focus on pulse points such as the wrists, neck, and behind the ears, avoid rubbing it in after spraying, and spritz a little on your hair or clothing. Layering with another fragrance can also help lock it in and extend its wear throughout the day. We truly value your feedback and will be sharing it with our team. Thank you again for your support. With love, KAYALI Customer Care Team
