KAYALIFounded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Shayla S.
I love my new purfume it smells so Good,i will be buying More!!
Response from KAYALIOct 21, 2026
Hello Shayla, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
JAMIE R.
I love my new perfume! It smells so good. It came nicely wrapped as well.
Response from KAYALIOct 21, 2026
Hello JAMIE, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Akua F.
Product came quickly and smells great!
Response from KAYALIOct 21, 2026
Hello Akua, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
HEA
I love the fragrances, but Kayali’s customer service is incredibly rigid and disappointing for a luxury brand. I placed a large order for full-size bottles less than a minute after registering my membership. Because of a tiny system lag, the membership discount didn't apply automatically. When I reached out immediately for a simple price adjustment, support completely denied my request. Forcing a customer to pay a higher price due to a 60-second timing technicality is poor business practice. I will be purchasing my Kayali fragrances from Sephora moving forward, where customer care is actually accommodating
Response from KAYALIOct 21, 2026
Hello Thank you for the KAYALI love, and please accept our sincere apologies for any inconvenience and frustration this has caused. As mentioned in our FAQ, the WELCOME code is exclusively available to customers who have subscribed to our newsletter on the website from which they intend to place their order. If the subscription is not fully completed prior to checkout, the system will automatically remove the code, and unfortunately, we’re unable to add it once the order has been placed. The good news is that the code remains valid for a single use per customer, so if it was not successfully redeemed, you’re still welcome to apply it to a future order. We truly value your feedback and will be sharing it with our team. We sincerely appreciate your understanding. With love, KAYALI Customer Care Team
Shazma
very nice smell 😍 I love it
Response from KAYALIOct 20, 2026
Hello Shazma, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Taska T.
I love kayali and always have a great experience!!!
Response from KAYALIOct 20, 2026
Hello Taska, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
mariyam E.
I liked eyery thing a bout it
Response from KAYALIOct 20, 2026
Hello mariyam, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Tahnya B.
I love the vanilla coco
Response from KAYALIOct 20, 2026
Hello Tahnya, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
