Robert H.
2 months and still waiting for my item
I ordered an item on May 8th and it is now June 10th and I am still waiting for my item. It could not be delivered to my p.o. box, but no one reached out to me and trying to get a response from someone on how to receive my item has been extremely difficult. I will not purchase from them again and I would caution you if you buy from them. After being redirected to the shipping company, I provided them with a different address since I have a PO Box and after another 3 weeks I still have not received the item. KawaiiMerch responded to me via email on July 4th and the email was not as nice as their response on this review. I will refrain from posting it for the moment until the matter is resolved.
Response from KawaiiMerch.comJul 4, 2024
I am truly sorry to hear about the delay and difficulty you have experienced with your recent order. Your satisfaction is our top priority, and it is concerning to learn that we fell short of your expectations. To address your issue promptly, could you please provide us with your order ID and any case ID you may have? This will allow us to investigate the situation thoroughly and find a swift resolution. You can email these details directly to our support team at [email protected]. I apologize for the lack of communication regarding the delivery to your P.O. box and the subsequent delays. This is not the level of service we aim to provide, and we are taking steps to ensure such issues do not recur in the future. Regarding your request for a refund, once we have your order ID, we will expedite the process and ensure that your refund is processed as quickly as possible. We genuinely value your feedback and your business, and we are committed to making this right for you. Please do not hesitate to reach out directly if you have any further questions or concerns. Thank you for your patience and understanding.