KawaiiMerch.comReviews of kawaiimerch.com

Response from KawaiiMerch.comDec 29, 2025

I’m really, really sorry for this. After checking, we found out that the package was damaged at the sorting center and never actually left it. Unfortunately, we completely failed to communicate this to you in time, and that’s on us. The last 2 months have been extremely hard for us. We had a fire in our warehouse, and everything fell apart for a while, orders, emails, replies. We got badly behind with customer support, and you were affected by that. I’m truly sorry. We’re not a big corporation, just people, and despite trying to keep things running, we didn’t handle this properly. You should have received a response, and you didn’t. I understand your frustration completely. I’m sorry your trust in us was broken. Again — my sincere apologies.

Response from KawaiiMerch.comMar 7, 2025

We’re very sorry to hear that you’re unhappy with your order. After reviewing your order and our conversation history, we would like to clarify the situation: - You ordered a size 12, which, according to our size chart, corresponds to a height of 115–125 cm. - After receiving the product, you informed us that it was too small. - We kindly asked for a photo of the product label multiple times to verify if there had been an error in shipment. You were initially reluctant to provide this, but when you did, it confirmed that the item you received matched the size you ordered. Your child's height (as you later shared) is 130 cm, which corresponds to a size 14 in our size chart. As a small business, we understand that sizing can sometimes be confusing, which is why we ensure that our size charts are available for every product. While we do not offer exchanges for sizing issues, we did offer you the option to return the item at your own expense, per our policy, and receive a refund upon its return. We regret that you feel disappointed, but we respectfully ask for fairness in the representation of this situation. The item you received was exactly what was ordered, and we upheld our store policies transparently. If you still wish to return the item, we would be happy to process a refund once it arrives at our return address in its original condition. We appreciate your understanding and thank you for your time.

Response from KawaiiMerch.comOct 25, 2024

It’s disheartening to receive a review that doesn’t reflect the reality of our business. Since 2015, we’ve been deeply rooted in the kawaii market, and we take great pride in the quality and craftsmanship of the products we offer. Our items are not randomly sourced from third-party sellers; we have long-established relationships with manufacturers in China, Japan, the USA, and Europe, allowing us to maintain strict control over product quality and compliance with safety standards, particularly in regions like the USA, EU, UK, and Australia. This ensures that our products not only look great but are safe for customers, especially for the younger audience that many of our products cater to. While it’s easy to claim that prices are inflated, there’s far more to consider beyond simple cost. Additionally, the logistical operations we’ve built over the years allow us to ship efficiently, often from local warehouses, ensuring that customers receive their orders promptly. Our products are meticulously inspected to ensure they meet the highest standards of quality and durability, unlike many mass-produced items on other platforms where quality control is often lacking. We also invite this customer or anyone else to try ordering from any other China-based platform and attempt to ship their order through YunExpress Worldwide Service as we do—it’s simply not possible for the general public to access the level of logistics and reliability that we offer. Our longstanding partnerships with reliable shipping providers allow us to ensure that your order arrives in a timely and secure manner, something that most other platforms cannot guarantee. This is just one more example of the attention to detail that goes into every aspect of our business, from product creation to the final delivery. Furthermore, it's important to point out that this reviewer has a history of posting negative feedback on multiple businesses, indicating that their reviews might not reflect the actual quality of service they received. We’ve served thousands of satisfied customers worldwide, and the vast majority of our reviews and feedback show how dedicated we are to providing high-quality products and exceptional customer service. In conclusion, we encourage any potential customers to compare our products, shipping speed, and overall experience to any other platform. Our commitment to quality, customer satisfaction speaks for itself, and we stand behind everything we sell. UPDATE: We appreciate your feedback and would like to address your concerns calmly and clearly. First and foremost, let us clarify that we do not dropship from any third-party sellers. We have our own warehouse in China, among other locations, and we source our products directly from distributors or manufacturers. This allows us to maintain control over the entire process—from product quality to shipping logistics. We have been operating since 2019 with warehouses not only in China but also in Poland, Singapore, and Germany. It is common practice for items to be shipped from the nearest available warehouse for the product, and in your case, the product was sourced from China. Regarding your claim about express shipping: our records show that you did not purchase express shipping. The shipping method selected was standard, and if you believe otherwise, please kindly provide us with the order confirmation showing the purchase of express shipping, since we do not provide express shipping at all. We would be happy to investigate this further. We hope this clarifies the situation and addresses your concerns. Please feel free to reach out directly if you have any further questions.