chris S.
A Nightmare
My experience with Kate Minimalist has been an absolute nightmare, marked by incompetence, dishonesty, and appalling customer service. I placed an order for two 1,000 mg bags of L-Tyrosine, paying $134.08, only to receive one correct item and one 500 mg bag—a cheaper product that was half the strength and value of what I ordered. Despite repeated assurances, the company failed to rectify their mistake, sending another incorrect 500 mg bag as a replacement. For months, I’ve been stuck in an endless loop of unprofessional back-and-forth emails, during which Kate Minimalist has done everything possible to avoid issuing a refund for their blatant errors. I provided photographic evidence, proof of the returned item, and explained their mistakes multiple times, yet they’ve refused to take accountability. Their so-called "30-day satisfaction guarantee" is nothing more than an excuse to deny legitimate claims, even when their own incompetence is to blame. To add insult to injury, I’ve been offered laughable “discounts” on future purchases instead of the refund I’m owed for their bait-and-switch tactics. The customer service is dismissive, repetitive, and entirely unwilling to resolve the issue in good faith. This company does not honor its commitments, cannot fulfill orders correctly, and clearly lacks any sense of responsibility to its customers. Avoid them at all costs if you value your time, money, and sanity. I will be filing a claim in small claims court and reporting their fraudulent practices to the Better Business Bureau, Trustpilot, Google, and any other platform necessary to warn others. Kate Minimalist’s business practices are unethical, and their customer service is a disaster. One star is too generous.