Kate MinimalistReviews of kateminimalist.com

I ordered two different colours of lash tint. The box said one colour and the description said another so I wrote a note clarifying what I wanted. They sent two of the same colour. Also, I was charged 13$ shipping and then there was a $36.51 UPS charge on top of that, more than half the cost of the items. I contacted customer service and nothing was done. I sent them a copy of their return policy: Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product. Note: After this review they sent a refund.

Didn't realize this place was in a muslim majid or whatever it's called...explains a lot.

Never received order, “not in stock”. I asked for refund after 3 months and have had no reply in 2 weeks after3 tries.

They don't care about you. They only want your money. I had issues with my shipping address and they don't even try to resolve things. They dont offer resolutions. Liars! Once they get your money, you're done! They would not try to help you out! They are sooo Soo rude too. So unprofessional. Poor customer service!! DO NOT BUY FROM THEIR WEBSITE.

I ordered an advent calenda from KateMinimalist. It arrived late and 10 days of the calendar are EMPTY!!!

I would put zero stars if I could. It took them 2 months to send me the wrong product. Very poor customer service from someone names Kyle when trying to return as they do not accept returns even though they market like their site like they do. Its only if product is damaged so be aware of that. Judging by the time it took for the product to get to me it tells me they are just ordering it through another retailer for cheaper and then reselling it. I ended up finding it from other site for cheaper after waiting for weeks and got the same product quicker. I would look elsewhere to get the same product before buying from here.

I bought some Mam coffee on Black Friday at a price that is comparable to what I pay for 5lbs. I placed my order believing I was ordering 5 lbs but upon receipt only received .5lbs. I contacted the company to let them know that this was a mistake and I’d like my money back and they said that they don’t return on the basis of me changing my mind. I told them that I didn’t change my mind but that they misrepresented the product which I buy all the time. They were rude in their email and I just find this whole company distasteful and sketchy. Definitely not above board. Buyer beware. Don’t trust this company. I’ve since read other similar reviews. I will NEVER use this company again and I will tell all of my friends about them as well. Hope this helps someone before they get the ripped off.

First, they falsely advertised what the product was. I ordered beta glucan 85%, and I received beta glucan 70%. Second, they charge triple what Amazon charged for the same brand of beta glucan 70%, and I could’ve ordered on Amazon and received next day. Instead, this company took WEEKS to ship the product, then took 10 business days for delivery after it was shipped, only to discover the product label did not match the description on the website. Third, upon requesting to return product, the rep got back to me offering a 20% refund in exchange for keeping the product. I explained I have no use for the product and would like to return for a refund. I then never heard back from the company. So, this company is more expensive, slower, lies about the product, and offers poor customer service. Next time I will just order from Amazon and save the headache.