KastKingReviews of kastking.com

The little red plastic inserts at each handle end fell off while spooling line. I reported same to KastKing and got a fairly quick response. They offered to upgrade the handle on the reel...the upgrade arrived within a few days...I spent time disassembling the old handle and the replacement didn't fit the reel. There you have it...now I'm right where I started. I'm done.

I was pretty happy with this reel at first. However after only a few months of use the rotor already has a groove in it from the fishing line and it is rusting and I only fish in freshwater. Meaning that groove will inflict severe wear on the line and possibly even cut the line when fighting A fish. Obviously the rotors are not chromed or hardened as the well made spincast reels from the 60s and 70s were. And these Brutus reels are way to expensive to be a disposable one year reel. Plus I contacted the manufacturer and Even though my reel is less than a year old they would not honor the 1 year warranty because I didn't order it from Kastking. UPDATE,, Now Kastking contacted this Trustpilot site and are claiming I am lying about my experience and I made up the review so Trustpilot will take it down. That's so typical of a company that doesn't want anyone to know the truth. I have waaayyy more better things to do than sit around making up false reviews. That's so Communist like of this company. Squash the truth. So typical. I just hope I have reached thousands about the rotor issue. I know spincast reels like nobody else. 50 years of collecting and fishing with them. You should see my collection of vintage Spincast reels. I love taking them apart and studying how they are made. I probably have one of the largest collections in the United States. Also notice the replied saying contact us. I have had at least 4 conversations with Kastking, the results are the same each time. Because I bought the reel from eBay brand new they won't honor the warranty.... Which is a minor issue. The main issue is they will not admit to a problem with the rotor durability.

ho acquistato una canna da spinning un mulinello e una bobina di filo fluor carbon. Tutto di qualità eccellente qualità prezzo indiscutibile la comunicazione con il cliente è stata eccellente risposta tempo zero. Ho chiesto se fosse possibile avere tutto per un data di compleanno non so come o cosa hanno fatto la consegna è arrivata in 15 giorni considerato i tempi di arrivo dalla Cina li considero i numero uno 🌟🌟🌟🌟🌟 più 🌟

I gave a 2 because their baitcasting reels are incredible and I own 6 of them - love all of them. My rating is for their customer service which is hands down the worst experience I've ever had...ever. They farm it out to China and communication is difficult with the language barrier. I needed new knobs and asked them for help since they don't have them on their website...after 5 emails back and forth (no one answers their phones) I gave up and ordered generic from amazon. So sad, because I love their baitcasting reels but will never order from them again because of their horrific customer service.

I ordered a kast king spinning reel and never recieved it. The company refused to respond to my 4 emails asking for a refund. Customer service is awful. Imagine if you have a problem with a reel? May as well throw it in the trash because kast king won't help you. I will make sure all the fisherman fishing our trail knows to avoid kast king.

Have bought several spinning reels, pliers, landing net, braided line and flurocarbon line. No concerns. All well made. Oldest of my reels is several years old, still working well. Had an issue with one reel, a part came loose, customer service was great, sent me a spare part with no charge.

I have to agree with others. Customer Service is horrible. No answer to email. No answer to phone. Product is lost in transit and nobody at KastKing is available to help. I won't buy anything from this company again.

Customer service is terrible 3 days between email responses. If you call DURING their hours of operation it goes to voicemail saying there’s no one in the office. Reel is crap came broken. Now I have to wait another month to get a replacement. Kastking is not a reliable company don’t buy from them.