KastKingReviews of kastking.com

Response from KastKingAug 26, 2024

Dear Mr. Conover, Thank you for your patience as we attempted to reach you regarding your recent order. Unfortunately, it seems that your phone number and voicemail system is set to not accept calls, which made it difficult for us to connect. We regret to inform you that your order was lost in transit by USPS. While we strive to ensure smooth deliveries, we unfortunately cannot control the package once it’s with the delivery service. We sincerely apologize for any inconvenience this has caused. Please rest assured that we have processed a full refund to your original form of payment. You should see the funds reflected in your account within the next 3 to 5 business days. If you have any further questions or need assistance, please don’t hesitate to contact us directly. We appreciate your understanding and look forward to the opportunity to serve you better in the future. Best regards, KastKing Customer Care

Response from KastKingJan 16, 2024

Greetings Mr. Martin, We would like you to reach out to our customer service line for more information ( 855)- 830-7430. Please understand that our company ships to the address provided upon checkout, and carrier mishaps can happen. We are committed to seeing your satisfaction. Please let us know how to better assist you. Kind regards, KastKing Customer Care

Response from KastKingJul 10, 2023

We would like you to reach out to our customer service line (855) 830-7430 and speak with Capt. Brian. There are a few Scam Sights out there like https://kastkingcanada.com that we are currently working to have removed. If you would please reach out we will see this resolved to the best of our ability. Kastking is an extremally reputable company with millions of happy customers, We would like the opportunity to see you are one of them. * Multiple attempts made to have reviewer contact our customer support for assistance met with no response.

Response from KastKingJun 8, 2023

Thank you for your kind words and giving us a perfect customer service score. We believe strongly in helping ensure our customers are custom catered to when they call for assistance in selecting gear. Each anglers style is unique and requires careful selection. Glad we could provide that assistance for you. Keep em Tight!

Response from KastKingJun 2, 2023

Thank you for taking the time to leave us a Perfect 5 stars, We always enjoy hearing our venture to offer the best customer service in the industry is being well received. While issues happen during shipment and transportation through 3rd parties, all KastKing customers can rest assured that KastKing customer care always has your back. Happy Fishing!

Response from KastKingMay 4, 2023

Thank you for your Perfect 5 star review! We will pass on your thanks to Paul and Brian.