Mike S.
Horrific Customer Service - The Worst...Ever
I gave a 2 because their baitcasting reels are incredible and I own 6 of them - love all of them. My rating is for their customer service which is hands down the worst experience I've ever had...ever. They farm it out to China and communication is difficult with the language barrier. I needed new knobs and asked them for help since they don't have them on their website...after 5 emails back and forth (no one answers their phones) I gave up and ordered generic from amazon. So sad, because I love their baitcasting reels but will never order from them again because of their horrific customer service.
Response from KastKingApr 19, 2023
Greetings, Our apologies for our phone services. We have been experiencing some large degree of difficulty with our 3rd party phone provider and are working to improve that service. Please contact our customer care at 855-830-7430.