KaseyaReviews of kaseya.com

If I over billed my customers by mistake, once it was found I would do the digging and find out what went wrong. I would correct it and credit my customer, then I would apologize. Next I would give my customer some kind of discount to apologize. Kaseya has messed up the billing on multiple products, even added in services that were clearly another companies on to our bill. I've spent hundreds of hours getting the bill corrected and after two years they still have not gotten it all fixed. Worst company I've ever worked with personally and professionally.

I just want to say that Kaseya may have long contracts and sometimes you may feel like just a number. But one thing that I absolutely love about them is that they assign you a customer success manager who is your goto contact for anything. Mine for my first year was Kenneth Jackson - If you are ever lucky enough to have him then you've hit gold. He help me time after time get what I needed and I never get that kind of attention from my ConnectWise Partnership. They do have a wonderful Flex program that allows you to move into other products when you may have signed up for a software that didn't really fit you like you thought it would. They will stay committed to your success during those long contracts an I appreciate that so much

We’ve been using Kaseya to manage our IT infrastructure and it’s been a game changer. The platform is intuitive, reliable, and covers everything from security to backups. It’s given us peace of mind knowing our systems are secure and running smoothly.

They are crooks, I subscribed to their service at $400 a month, they sent men a bill almost $1800 even though I didn't use their service. Very bad company, stay away from it

You open an account and then nothing. Impossible to get a response from their support. They do keep sending payment reminders, but don't answer when I ask them to cancel the account.

I tried canceling my Kaseya subscription but was never successful. Even after removing my payment method, they kept my card details on file and continued billing. I emailed several times with no response and opened a support case that has been sitting open for weeks with no follow-up. When I tried calling my dedicated rep, the number just rings with no answer. Very disappointed with the lack of communication and transparency. I expected better support from a company in the IT industry. If you’re considering signing up, be cautious — canceling is a nightmare.

Do not recommend. Their services are overpromised and criminally underdelivered.

Not a Partner for Growth-Oriented Businesses Our company is currently experiencing rapid growth, and as part of that, we encountered temporary interruptions with our payment systems due to transitions with banks, payment providers, and internal restructuring. These are normal growing pains for scaling organizations. Unfortunately, Kaseya handled the situation poorly. Despite a long history of timely payments, access to critical systems was suspended without direct communication or escalation. Emails were sent to an internal address that is not monitored for billing matters – despite previous instructions. Ironically, their sales representative managed to contact me via LinkedIn during that same time to pitch new products, which proves that direct communication was possible — but apparently only when selling, not when resolving issues. Shutting down core systems without understanding the business impact or verifying the context is not acceptable for a company that positions itself as a strategic IT partner. We were in the process of migrating our subsidiaries and acquisitions to Kaseya — thankfully, we didn’t go through with it. Yes, we acknowledge our part in the delay, but the lack of escalation procedures and the aggressive account suspension were unjustified and damaging. We will exit our contract as soon as contractually possible. Bottom line: If you’re growing fast, look elsewhere. Kaseya is not equipped to support scale with flexibility, communication, or common sense.