KaseyaReviews of kaseya.com

I started using Centrastage over 15 years ago which was a great product for managing devices. Then I used autotask after having issues with another psa product, initially the product was good and certainly helped identifiy processes and ensure tickets were resolved for happy clients. Then K365 came along. The biggest mistake. A set of unfinished products that were supposed to link together creating a business management system that should help us manage our clients requirements and provide more solutions. Multiple training courses, multiple calls to account managers and product specialists - none of whom understand all of the products. The IT Glue Trifecta was pushed with claims of greatness. Turns out Kaseya is rubbish and nothing works. Trying to get a copy of the contract or a review before they automatically lock you in is impossible. Trying to cancel a legal nightmare. I've repeatedly request call back from account management. If you are considering any kaseya product - think a trifecta scam!

We have been a Kaseya user for some years. We have had issues and these have been resolved. Our latest issue involved Rocket Cyber not working and we asked our account manager to re-distribute our spend with Kaseya into other products. Kaseya have had lots of emails from me to finalise this situation and have not responded to any emails for two weeks. Avoid them, avoid their products and their unprofessionalism.

can't create ticket in porta anymore, Kaseya AI agent always stuck at reasoning or thinking, even try to call them and been hang up after 30 mins of wait time... Update: After a month i did get a call back and it seems they change procedure since the Datto acquisition so new method is in place and working now New Update: Still no response on their phone support, ask for a urgent return, been call back 2h30 min after, unnaceptable for a customer totally down...

We've used Kaseya for Salesforce and Google Workspace backup. I've always been very pleased with the product, and recently with the support. I'm not easy to please, so when I had to contact their support team recently, I was pleasantly surprised by how good they were.

I appreciate the company's commitment to resolving the issue and the fact that they stand by you throughout the process.

I continue to be impressed with the level of support from the from this group is A+ vary hard to find these day's... if anyone cares the kaseya group responsible for client services are lazy and worthles and unresponsive, if anyone is interested call me I have an emails to document these facts. 516 733-3595 my direct number. Regards, Doyle Philipson Manager Data Processing NY TEAM Federal Credit Union 4155 Veterans Memorial Hwy Suite 7 Ronkonkoma, NY 11779

The support agent handled the case professionally; my dissatisfaction is with the process, not the individual. A frozen task needed to be terminated, yet this required escalation to the Product/Development team. Due to limited availability, resolving a simple action that should have taken only a few minutes ultimately took almost three weeks. Such delays are difficult to justify for a routine operational issue. The process should be reviewed to either automate the handling of long-running unresponsive jobs or empower support engineers with the necessary access and tooling to resolve these issues directly. Waiting several weeks for a straightforward task creates unnecessary disruption and does not meet reasonable expectations for support efficiency.

Horrible support