KaseyaReviews of kaseya.com

Do not use this company, will not help sme’s only interested in money and contracts. Look for alternatives reviews say it all!

Do not use! We cancelled our subscription 3 years ago and continue to be billed. Its terrible. Its been confirmed the contract was cancelled and yet they continue to harass us with invoices. No one replies. No idea where to escalate as the website is useless. The collections person Curtis ignores all emails. Update: 20.12.2023 - Actually had two people confirm cancellation of the contract was completed in 2020 and the collections team continue to harass us for payment. Avoid them like the plague.

Their Right hand does not know what their Left hand is doing. They are double billing, one under Kaseya and one under Datto. I have asked them to fix the double charge for nearly 6 months. I have contracts signed with them at a much lower price but their billing department only know one price. I upgraded a backup device and after the migration they are now charging me for two devices, and they will open a ticket to fix the issue, but someone just closes the ticket. I would recommend trying to find a different solution.

Unsubscribe does not work! I constantly unsubscribe from your mailing list. You email me to say I am unsubscribed. A week later I get more emails. I have done this FIVE times. Very poor.