KaseyaReviews of kaseya.com

What a horrible company you fired a cancer patient and have no conscience that they might end up in the street. I hope there is a hell for you all to go to it!

Kaseya, is totally out for their bottom line. I was looped into becoming a Kaseya Partner when they Bought Datto, only to let Datto die on the vine. They keep trying to sign me up for more and more products and they don't care at all if I make money as long as they do. It started with their Powered Services, which literally do nothing. They make you sign a 3 year contract and if you complain it doesn't work, they try to sign you up for MORE crap that doesn't work.

Entirely unorganized. Didn't send invoices for a year and then charged the YEARLY RATE each month. Emails to customer service rep went unanswered for weeks until after our FY closed. Once you're in, there is no great way to cancel service - talking to reps apparently doesn't matter, even though they record meetings - ENSURE EVERYTHING IS IN WRITING. Trying to get the invoices cleared up is an ongoing nightmare. We were told that Kaseya when acquiring Backupify people were trying to "game the system." Deplorable and a million other words are going through my mind. I will be shocked if they remain in business.

I had been using Backupify for 11 years. Datto bought Backupify then Kaseya bought Datto. The system I used stopped working over 3 years ago. I could not get it cancelled. All of their processes did not work. Our visa card finally expired about a year ago so Kaseya started paying attention to send us overdue notices. I was happy to pay as long as I could cancel. In May of this year I finally got them to cancel after dozens of phone calls, emails, tickets. I though that was the end of it now today I have a new email saying they want me to pay for the back charges. I rang then but they can not take my money because I do not have an account on their portal and only one area of their accounts receivable deals with Backupify accounts. Crazy super unprofessional stuff.

Absolute horrible company to do business with! constantly trying to get you to sign 3 year terms, and when that term is up. they still charge you after you already told them you are done. FTC is the next call

Kaseya destroys every company they buy. Their solutions continually break. They usually blame Microsoft for their failures. The support is the worst I have experienced from any company ever. I have 3 support tickets open right now, and one is from 3 months ago. I contact our sales rep for help and support will respond. They ask me to do something and want the result. I provide the result, and they don't answer. This is a reoccurring theme. They continually tell us something is fixed and then it happens again, and we start all over. We used to use Datto, they were acquired by Kesaya, and we have had a horrible experience with absolutely every Kesaya product we have used. I'm not even going to try and cover the billing issues, yikes.

As a long time customer of Spanning, I was wary about the integration into Kaseya. Over roughly two years it has been nothing but cold calls / email for my account-manager-of-the-month aggressively seeking to cross-sell other products. The integration of Spanning's very functional account management/payment system is a complete disaster that I wasted tens of hours trying to resolve. I finally requested to cancel my account and I moved my backup services to AFI.si. Of course, Kaseya doesn't offer prorated refunds and would only offer to move my pre-paid balance to another Kaseya product. Like hell. The silver lining in this story is that AFI is a dream to work with in all regards and integrates much better with Google business. It literally took me a couple of minutes to get set up and in a couple of hours, all of my company's data was safely backed up. I only wished that I had changed sooner.

I want to remove the star as they are not worthy of any. Support constantly defers to KB articles that do not address my question. They are always vague and do not provide a direct answer. When you purchase a product and describe your circumstances, the limitations are not mentioned. After the product is installed, even though the functionality is in the portal, Datto will tell you this is a known issue and they can't help you. Time to move away. DO NOT USE THIS PRODUCT.