Karen KaneReviews of karenkane.com

Worst customer service. Don’t buy this product.

Paid $80 for a mother of pearl pendant necklace purchased in November of 2021. Wore it 3 times. Fell apart in my hands. Sent 3 emails to Karen Kane with pictures and was offered no help, no guidance, no nothing. No future discount, no replacement or repair due to the “longevity” of the order. I like Karen Kane but this is a senseless response and conclusion.

Customer Service is atrocious. I paid $48 for overnight delivery for a Saturday delivery. This was a birthday gift for Sunday. The merchandise was delivered Monday. I asked for a credit for the excessive freight charge. I was told that they don't due overnight deliveries on a Friday shipment. Why accept my order then? They refused to grant me any form of credit. "Our decision is final". Who treats new customers like that?

Poorest Cs ever experienced. They sent me an $80 top which was not as described and said they would not pay for return shipping. I had to call 3 times though to get an answer as no one would call me back as promised. Don’t shop here.