Karen KaneReviews of karenkane.com

I placed my first order from Karen Kane for a pair of shoes. I received the 7.5 shoes and they are too small. I called to exchange or return, and was told it was a final sale. I'm shocked they won't exchange the shoes for a larger size! Terrible customer service! I will never shop here again! Lori Snook

I recently ordered two pair of shoes, the Carolina made by the Charleston Shoe Company. One of the pairs came in the wrong color. I called their number and spoke with Andrew, a manager at Karen Kane. Andrew sent me an email within minutes of our conversation. I followed the instructions and a new pair of shoes was shipped the next morning. I will definitely be ordering from Kane Kane again!

I returned an item and they said they think it got damaged in shipping and they wont accept it. They told me I would have to spend more money sending them a shipping label to get my item I paid 140 dollars for that didn't fit so I was returning. If I don't send a label they keep my item and my money. Fraudulent. I will never shop here again.

I returned a dress that arrived to Karen Kane on 3/28/25 (FedEx tracking - company’s label). On 4/9/25, I called to ask about the status of the refund. I was told that on 3/29/25, the company had tried to process the return but I had paid with PayPal and there was “a communication error” between the companies so the refund didn’t go through. He said he would initiate a new request and I should see it in 3-5 business days but as early as tomorrow. I said, “if I hadn’t called to check on this, would the company have bothered to attempt to issue the refund?” And he said yes, there would have been an attempt two weeks after the first. I’m not buying that at all. There was no way I’d see this money without calling. I don’t trust this company at all.

Big disappointment. Should have read the reviews first. Ordered four items and all are going back. The quality of the fabrics was so subpar. The pants were itchy and the dress was flimsy. Don’t know how a company like this can operate. Don’t buy.

Karen Kane is only found in some stores and there are no KK stores, only outlets. To have to pay shipping may be ok one way, but to have to pay to return it when the purchase did not work out is just not good business practice. There is a cost to being in business and considering there are not many shops that even carry KK, it should be their cost to absorb the fee to return an item. How exactly can you know whether the item purchased fits properly or that you even like it until you can try it and see also how it feels. I will never order anything from Karen Kane again!

Awful Company terrible customer support. The item I ordered was damaged. They made me go through the rigmarole of taking pictures waiting five days six calls to the company to get a label only to tell me they have no replacement when the customer service representative I was actually able to get in touch with told me they had plenty. Way to ruin Christmas, Karen Kane

I like the clothing but the petites do not have the colors or styles that the average ones have. Also almost EVERY THING is Dry Clean Only. On one hand they play up what they are doing for the planet and on another they are promoting the dry cleaning industry with its enviornmental waste and poisons Their jewelry is junk too.