KaninekareReviews of kaninekare.com

I bought 2 toothbrushes , paid and didn’t receive them

I placed an order with Kanine Care and canceled the order 5 minutes after it was placed. Two days later, I didn't hear anything from Kanine Care so I followed up on my cancellation request. I got no answer until the next day. They said the order has been fulfilled....... I canceled the order 5 minutes after placing it. How could they ignored my email for 3 days and said that they already fulfilled the order? I guess they ignored my email so they could just ship the order out and then ask me to return it at a ridiculous overseas shipping cost. So I disputed the transaction with my credit card company. Guess what, the credit card resolve the dispute in my favor! What I did was I printed out the email trail with Kanine Care, explained what happened and even sent this Trustpilot review page to the credit card company. If you want to get your money back, submit a dispute. It could work!!

If I could give nil star I would. Don’t deal with this company. I ordered a kainin tooth cleaner 26$ silly me. It took one month to arrive, after less than 30mins in my home my puppy had torn the rubber very dangerous. After contacting the company they refused a refund saying the package had been opened, How can you know it’s dangerous if you haven’t opened package.

It has been over 5 weeks since I ordered the dental chew toy and water bottle dispenser. I have not yet received the items. I paid extra to be able to track the shipment and they make it difficult To do so by having to download something else. It is not a USA company. Items are still in Hong Kong. Waiting to see if I ever receive the order. The items I ordered can be found on other sites which are reliable. My puppy will not be a puppy by the time I receive the items, if I ever get them at all. I sent them an email inquiring about the delivery and haven’t heard back. I found this company through an Instagram ad. Never again.

Never received my item. The seller did not respond.

4 months after ordering, I have no product, no refund after multiple requests. When they do respond to emails, it’s “ let me follow up and get back to you.” Well, still waiting for them to get back to me. They filter all Facebook reviews so only positive reviews show. Will never recommend this business.

I ordered the toothbrush chew Oct 20, 2020. Tracking shows it was processed in China Oct 23. I contacted KK twice, and Bianca of Customer Support replied, "I checked this with our courier company and they said it's still in transit, please give it a couple of more days for the delivery. Rest assured that we are doing all that we can to make sure you received your package as soon as possible." Her response to my second email: "We’re sorry that it has taken longer than expected to receive your order. We will check it with the postal service and keep you updated on the status of the package and delivery. However, we’re confident that the postal service will update the latest shipping information soon, followed by prompt delivery." Then I contacted them yesterday via Facebook Messenger, and the reply was to request an update at their info email (which I had done previously). However my email of today just bounced back as undeliverable. Bianca of Customer Support has a different email address, but she is now ignoring my emails. There is a "Contact Us" page on their website. When I fill in the required fields and click the "Send Message" button, nothing happens. I am beyond unimpressed.

Total scam.look closely - everything on their website is photoshopped. FDA approved lol?? I received my toy four weeks later. The toy was clearly from dollar general. The return address on the package was from an apartment in Queens NY not California like there website claims. My dog destroyed the toy within 60 seconds. Their Insta page is no longer found