KamateraReviews of kamatera.com

An exceptional company with knowledge far, far beyond the price they charge. Took a technical query a number of larger companies struggled to deal with at all and resolved it to my satisfaction far, far quicker than I expected. In terms of the basic services I've never had a problem, but it was the advanced technical knowledge coming straight from the support team that really impressed me.

What a great Hosting Company! Absolutely love the Control Panel website that is fast and friendly and allows for quick configuration changes. The best part of the process was working with thier tech support that was VERY responsive and will to work through problems. Oren, our sales agent, was outstanding as well, being responsive and willing to help get me where we needed to be. Highly recommended!

I've been using their servers for almost a year and the issues I've had lately have been really disappointing After using their server for a few months, one day they suddenly banned my account and asked me to provide ID information and take live video. This is very unreasonable, they didn't send friendly emails in advance and reminded me that if I don't provide information, the account will be closed. Instead, they blocked my account first, shut down all servers, forced users to provide information, did not give users a little time, and they didn't care about users' business at all Now it is said that one of my servers has been DDOS or abused, etc., directly shut down all servers and ban my account. They did not specify which one it was or why. I have never abused the server, I also use vultr/digitalocean/linode/hetzner and other server providers, and I have never encountered any abuse. They don't want to be friendly with users, and they always close the user's account first and keep the user out. It's the first time I've met someone who treats users like this. They process tickets very slowly. Even if it is an urgent issue like the one above, the ticket needs at least 1 day to reply (it used to be faster, but now it is very slow), explaining to you what information you need to provide to prove yourself. It may take 3 days to unlock your account, which is ridiculous

First off, I'm an individual not connected to a company; I use a VPS for some CPU-intensive software. I'm also a current user and have not cancelled the service, which some reviewers mentioned as a pain point. From my viewpoint, the UX for creating and managing servers is very easy to use and speedy. The server I provisioned works well, although I'm using it for desktop software, so not as a real server. You administer the server yourself, having full control including OS updates, which I appreciate. Access to the website is via two-factor authentication via a code sent via email. Hopefully an authenticator application such as Microsoft Authenticator will be a more secure option in the future. Customer service Tickets are handled quickly, and you do have a dedicated account manager if you need to reach out to someone specifically. I'm very happy overall. Kamatera is one of a few companies providing affordable cloud computing for individuals. If, like me, you need more CPU power on an occasional basis, why buy a new personal computer? Get a VPS! To briefly touch on cancellation, which I have not done, the steps as I understand them are to first terminate your server, then email your personal account manager or enter a support ticket requesting termination of your account. Terminating (deleting) your server is important to stop hourly charges and prevent entering a new billing cycle on the 1st of the month.

I have been using Kamatera for about 10 month . There have been some hickups , but all in all they try their best and fix them .The best thing is that they provide you with an Account Manager , who is dealing with an issue when asked .I am happy with the guy appointed to my affairs .

Fraudulent behavior! This company continue to renew billing months after it has been canceled. Have tried to write to them without any answer. First email sent back in September. So after months, we decided to block payments to Kamatera through MasterCard. Finally today February 26, 2023 I got a message that our server was terminated. Very boring and tedious experience with kamatera.com.

I don’t get this company. They have a decent offering but they continue to bill for services long after services were canceled. Once maybe, but we’re now up to four months of invoices for non-services. Dishonesty or incompetence - don’t know.

Kamatera responded to my request to put up a specialized cloud server even while I was in the trial period. This allowed me to test and confirm the application fit my needs. They have been very responsive to all my start up needs and they are now our cloud service of choice. I recommend them to all anytime the topic comes up.