SP
It’s inexpensive, sure - but what a frustrating process.
Signed up June 4 with hopes of something great. I was billed that day, but it took another week to get an appointment to visit with anyone. Then another 10 days for medication to arrive - so I didn’t even “start” until June 18th. Their system says you’re responsible for requesting a refill when you have two weeks remaining. So on June 30th, I did just that. On July 6th, they responded in the portal that I needed another provider appointment - okay, sure. They already billed me for another month on July 4th - but I was able to make it for July 8th. Online portal said all times were Eastern Timezone. So I made it for 1:40, knowing my calendar was clear at 11:40 Mountain time. I received a confirmation email that also confirmed 1:40 Eastern Time. At that time, no one showed up. Then 3 hours later while I’m in the middle of a meeting, apparently that’s when my appointment was and I missed it. Pacific time, not eastern time like ever other screen and confirmation said. So, I go to schedule another appointment and nothing is available now until the 15th. Essentially, by the time I made that appointment, and received a refill 10 days later, I would have now been charged for 3 months of service for one month of support. To cancel, you do t sent them a text, you don’t send them a note in the portal, you have to go find the physical email address buried in a footer on a page - that’s the only way they’ll accept a cancellation request. Response: - You then proceeded to ask what time zone and request cancellation. I asked in the portal for clarification the night before. since every other notification I had said eastern time. I assumed it was probably a human typo in the one place it was different. And even now, no one has responded to my question, other than here. I didn’t ask to cancel until I spent the next 3 hours trying to find a way to get in touch with anyone there and finally got frustrated. 7 days between my last portal message and a response. But it only took someone 1 hour to engage after creating this review. - Despite clearly displaying the timezone, we offered to reschedule your consultation at no additional fee the very same day. It wasn’t clear at all, that’s the whole point. I had 3 different touch point communications, two of them disagreed with the one other. I tried to reach out. I responded to the text I got 3 mins before the later appointment. No response from you. I even found a number for the provider online even though the only thing you gave me was “starts with 360”. And I sent an sms to them. No response. - Simultaneously, you were promptly cancelled and refunded- this was within 14 minutes of your request. What refund? I have no email stating as much, nothing in the portal stating as much, and no credit on my card. So if you refunded anything. I haven’t gotten it