Mark M.
Very poorly designed web page
Very poorly designed web page. Size chart is deceptive, if not confusing. I ordered a woman’s size 8 and they sent a size 11. Of course they refused to correct the mistake and/or accept a return. They write their return policy so that it is always “the customer’s fault” and there is no way you will ever get your money back or the correct product! Reading some of these reviews, I guess I am just one of thousands of customers who got duped and ripped off! Beware!
Response from kalliegear.comDec 27, 2024
Hi Mark, We sincerely apologize for any inconvenience and want to take a moment to clarify the issue for you. You ordered a pair of shoes in size S8 from our store. As we are an international store, our sizing includes US, EU, and UK measurements, which can occasionally cause confusion. To clarify, S8 in our size chart corresponds to US size 12 (women), UK size 8, and EU size 42. The letter "S" is used in our chart to standardize sizing across regions. For your convenience, we’ve attached our size chart below as a reference. We always recommend carefully reviewing the chart before placing an order, as sizing can vary between brands. We want to assure you that the items shipped match exactly what was ordered. As these are customized, made-to-order products, we strive to ensure every detail meets expectations. We’ve also sent you an email offering a solution and are happy to assist further. Thank you so much for your understanding!