kalliegear.comReviews of kalliegear.com

Response from kalliegear.comJan 14, 2025

Thank you for your review. We are sorry for the inconvenience caused to you. We have tried to contact you, however, we still haven't received any reply from you. To clarify the situation, in our website, we always display the Estimated Arrival time under the "Add to cart" button to help customers understand about the production and shipping time. We also display the Shipping policy with information about ESTIMATED TIME OF ARRIVAL (Business Days). However, there might still some unexpected reasons happening that affect the shipping time, which we are ready to talk with customers about. If you have any more problem, please send an email about it to the mail [email protected] with the subject Trustpilot. We are ready to help you as soon as possible.

Response from kalliegear.comDec 8, 2023

Dear Michelle, We sincerely apologize for the delayed response egarding your order #179399. We've received your inquiry, and I want to reassure you that your merchandise is on its way within our estimated timeframe. I'm pleased to inform you that we've promptly sent the tracking information for your package to the email associated with your order. To help you track your order, kindly check your email inbox, including the spam or junk folder, for the provided tracking details. Should you require any further assistance or have additional inquiries, please do not hesitate to reach out. We're committed to ensuring a smooth and satisfactory experience for you. Thank you for your patience and understanding in this matter. Warm regards, Emilia from Kalligear

Response from kalliegear.comJul 5, 2022

Hello Misty, we truly apologize about your undelivered order and we are aware that we have to take responsibility for this issue. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. As we truly want to listen to your problem and make the thing right, we did send you a message regarding your issue. Please check your inbox at your convenience. Looking forward to hearing from you. Thank you!

Response from kalliegear.comJul 5, 2022

Hello Robbie, I am Laura from Kallie Gear store. I am sincerely sorry that you still do not receive your order. I would like to take the opportunity to assist you further in this matter. Therefore, I would like to propose an effective solution which can appease your feeling and save your time. I have sent you an email regarding this issue and hope to hear your response back. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you very much