KaiyoReviews of kaiyo.com

It seems like Kaiyo has a variety of issues based on these reviews. From misunderstandings about the condition of items to poor customer service and unsatisfactory payouts for sellers, there are quite a few concerns. It's clear that the experiences of these customers have been frustrating, from furniture arriving damaged and dirty to not receiving adequate compensation for items sold. The recurring theme seems to be transparency issues, whether it's about their assessment process, fees, or the condition of items. There's a lack of clarity in how they handle both buying and selling transactions, leaving customers feeling dissatisfied and misled. If someone were to ask for advice on using Kaiyo, I'd suggest caution. Exploring other selling platforms or handling sales independently might be more beneficial, especially if transparency and fair compensation are important factors. And for buyers, it might be worth considering alternatives where there's more confidence in the item's quality and the purchasing process. Horrible employees, curt and dishonest

Purchased an Ethan Allen nightstand that matched my existing bedroom set a year ago that was in pristine condition, well-packaged, and reasonably priced ($267). That transaction gave me confidence to try Kaiyo again. Purchased a Restoration Hardware leather office chair recently that they listed with low resolution b&w pictures that did not reveal its true condition. A mobile phone could have taken better shots. They also had four separate listings with the same pictures, but different prices. Customer service refused to email separate pictures corresponding to the specific item numbers saying the chairs were inaccessible at their warehouse. I chose one in the midrange of the four chairs described as in good condition. Fortunately, I picked the chair up myself from their local warehouse and rejected it immediately upon seeing how dirty and well-worn it was. The retail price was inflated on their website from what's listed in RH's catalog. They should be ashamed for asking over $800 for something so raggedy. I have seen a display model just like it for less at RH's outlet. Kaiyo acted in bad faith and forces buyers to bear the full risk by charging nonnegotiable restocking fees for their dishonesty. Never taking that chance again. Better to buy risk-free from a local seller or consignment shop.

Don't waste your time. I went to sell a west elm couch with them and they literally mistook lint for unraveling. On their site, they talk about cleaning the product so "don't worry". I kindly called attention to something small that I had only just done, to be honest, and after they realized their mistake about the lint, they used this as the second excuse even after I had offered to clean it. Not to mention the fact that they have the exact same sofa on their website in way worse condition. Literally, the sofa they have online for more than $200 wouldn't even be something that you'd pick up if it was sitting on a curb. Don't waste your time. These people literally have no idea what they are doing and their lack of knowledge shows in their inability to accurately assess furniture. I think they have to much inventory and instead of being honest, they assume you (the seller) don't know good furniture so they make up lies. They then sent a follow-up on where I could donate the furniture. My gut is telling me that they expect you to donate it and they then cut you out of the equation. 100% profit for them. Crooks! They will probably go out of business soon.

Paid over $800 for a fancy office chair that was listed on their website as "gently used" only to discover after their delivery people left (woe on me for not checking sooner) that it was dirty and broken. - Back of chair only half-attached to seat - Sticky brown residue all over the left-side adjustment handles - Lumbar adjustment wheel totally broken - Lumbar insert not attached - (still finding more issues every couple days) I contacted customer support three (!) times, but they best they offered me was $225 in compensation. In other words, they thought that selling me a broken chair for ~$600 was fine. Kaiyo claims on their website that they "professionally clean" their furniture. That's clearly false. Whether my experience was the result of deliberate fraudulent misrepresentation of their furniture or mere gross negligence is a decision left up to the reader. Either way, I strongly recommend avoiding any interactions with Kaiyo. As a buyer, you're liable to get garbage and pay for it. As a seller, who knows what'll actually happen to the furniture you put up for sale?

DO NOT USE THEM TO SELL YOUR ITEMS. It might be fine for buyers, but do NOT sell your valuable furniture on here. The payouts they give are so tiny (they might sell it 25-50% of what you paid for it, you then only get 25% of what they sell it for, meaning you get literal pennies on what you'd originally paid) you'd be better off donating it, giving it to a friend, or sell it yourself for 3x the profit on craigslist or another platform. To give the sellers such a tiny percentage is wild, KAIYO do better and up your payouts as word will travel fast among people that this is a scam.

I tried using Kaiyo as it sounded perfect for us. We need to sell three pieces all in great shape. We had two basically new Lovesac chairs, and a designer chandelier. They promised 24 appraisal and even had me enter a credit card "in case they had to charge me for not being around when they came to pick it up." Two weeks later I finally got in touch with customer service who had no idea why no one had gotten back to me. Two days after that call I got an email that none of my furniture was sellable by them, but they could give me a discount on junk hauling. DO NOT USE.

If you want to sell, you have to submit your item to see if they take it. That’s completely fine because they have a level of approval but nowhere states an approximation of what types of fees and how much commission they take. Not transparent. To save time and frustration, it’s probably easier (but just as stressful) to just deal with buyers yourself and get 100% of your asking price. If you want to buy, their ads say “up to 90%”. Keyword: “UP TO”. Often times, you visit the website and find very few items and they’re only around 10-15% off from retail. As per law, you still have to pay sales tax even for secondhand items. The furniture and decor prices are insane for secondhand hand. There’s no guarantee the furniture will come undamaged and you have no idea how their customer service is. At that point, you might as well just buy retail and get the full customer service you deserve should you run into problems. That’s not to say there’s no deals there, but the furniture that are in like-new condition and from reliable brands are often “discounted” very low compared to their less desirable items. If you check the lamp section, not a single one of them is under $100 (at least not what I saw). They also don’t authenticate art which is fine but they still sell random pieces for over $100 and most of the stuff look like you could find it for free in the trash. Many people including myself commented on IG about the furniture prices being high and many other commenters were ignorant and disagreed. They clearly don’t know how this works. Kaiyo has to mark up the furniture otherwise they don’t make money, so in return, higher prices and low “discounts”. In addition to the fact they have to make enough money to function, many sellers are probably getting burned from the fees. As I mentioned again, might as well buy retail. If you want to talk environmental impact, then you’ll also realize furniture is heavy and one of the most difficult types of item to store, sell and transport. So IMO, this company has a very financially poor and unsustainable business model. To me, hassling myself with a secondhand sofa for only $100 off retail isn't worth my personal stress. Expensive furniture especially the ones Kaiyo resells rarely get thrown out anyway; it's Target, Walmart, Amazon, IKEA furniture that are always in the dumps here in NYC.

Avoid this company. First they delayed my deliver a week only a day before it was scheduled to be delivered. When it was finally delivered, it arrived and was dirty and covered in dust and there was rust on the steel. It had clearly not been professionally cleaned. If that wasn’t bad enough, we noticed one of the sliding doors was completely split and broken. It’s unusable for now and I will need to figure out how to get it repaired because not once did Kaiyo ever offer to clean ro repair this. Horrible experience.