Dionne B.
Mixed Experiences
Purchased an Ethan Allen nightstand that matched my existing bedroom set a year ago that was in pristine condition, well-packaged, and reasonably priced ($267). That transaction gave me confidence to try Kaiyo again. Purchased a Restoration Hardware leather office chair recently that they listed with low resolution b&w pictures that did not reveal its true condition. A mobile phone could have taken better shots. They also had four separate listings with the same pictures, but different prices. Customer service refused to email separate pictures corresponding to the specific item numbers saying the chairs were inaccessible at their warehouse. I chose one in the midrange of the four chairs described as in good condition. Fortunately, I picked the chair up myself from their local warehouse and rejected it immediately upon seeing how dirty and well-worn it was. The retail price was inflated on their website from what's listed in RH's catalog. They should be ashamed for asking over $800 for something so raggedy. I have seen a display model just like it for less at RH's outlet. Kaiyo acted in bad faith and forces buyers to bear the full risk by charging nonnegotiable restocking fees for their dishonesty. Never taking that chance again. Better to buy risk-free from a local seller or consignment shop.