KaiyoReviews of kaiyo.com

Suddenly OUT OF BUSINESS in the middle of my pending sale and they did not give me any of MY money for a 3-piece sectional they picked up and had active on their website at the point they decided to "change hands." This is akin to STEALING, to take someone's furniture with the promise of paying them money owed to them. So, they basically got my couch AND will get any future proceeds. I'll be filing a complaint with the BBB. Disgusting customer "service."

Unethical company. Attempted to sell expensive couch with them. They picked up and damaged during cleaning. Denied doing any damage despite pictures. Sold for pennies on the dollar. Haven’t received a dime from them. Refused to work with the BBB and FTC when I filed complaints. Only recourse is to file complaint with state attorney general.

I sold two items on Kaiyo in June, and have not received payment for either item. The provided no ETA for my funds. They only said they're working on it. Do not sell here. Do not buy from them! What they offer is too good to be true.

this company used to be good. it has now decided to close and took my furniture, sold it, and never paid me out. horrible!! run!

Kaiyo sold my mother's furniture and refuse to pay out the money she's owed. Avoid this company at all costs. It is likely bankrupt. They will happily sell your furniture and not pay you your share of the proceeds.

Sold several items and asked for a cash out which is supposed to come within 10 business days according to their website. Still haven’t received my money after 3 weeks and now the customer service phone number states it isn’t taking any calls. They owe me $200 plus they have my almost brand new sofa actively listed on their website that I bought from cb2 and I now it looks like I won’t ever receive proceeds for that either.

So I I’m having a similar experience that somebody wrote about in another review. I sold a couch about a year ago and Kaiyo never notified me that it was sold. I checked back on my account and noticed I was due an over $1500 payout. I called the company about 3 1/2 weeks ago and was able to speak to somebody that gave me a 3 to 5 business day ETA. Of course I never received any check or money. I tried to email with just automated replies. Then I tried to call them again and they have been unreachable for three weeks. Their phone lines have been down with no available person to speak to. I am worried as well that they are going under. Does anyone have any current knowledge ? Short of filing a complaint with the BBB I’m not really sure what it is we can do to get our money owed. Extremely frustrating. I would not ever do business with this company. That is, if it’s still a company.

UPDATE: 8/16/2024 KAIYO IS GOING OUT OF BUSINESS BUT STILL OWES HUNDREDS OF CUSTOMERS MONEY. I have spoken with the NYS Attorney General's office. KAIYO is registered in NYS and this is the office that EVERYONE who is owed money needs to contact. I suspect that there are hundreds of you out there. The representative I spoke with told me that legal action will be taken if fraud has been committed (which those of us owed money know has happened). However, the more people who file a complaint, the more likely a CLASS ACTION LAWSUIT. I will also be speaking with my local media today and being interviewed. If you're willing to do so, I suggest you contact your local media as well. Be sure to have screenshots of your claim and communication with KAIYO (which is still lying to customers). UPDATE: I see that other recent reviews are now saying that Kaiyo doesn't answer the phone and their physical location is closed. I will be filing a complaint with the New York state Attorney General's off and the New York Division for Consumer protection. If you've requested a payout and haven't received it, you need to do the same. Both departments will build a case against the company based on ALL of our complaints. I sold an item to Kaiyo a couple of years ago, moved, and forgot all about it. Fast forward to July 2024. I logged into my account and realized that I had $170 in it that had yet to be cashed put. I submitted a request for a cash out on July 16th. As of today, July 27th, which is past the 7-10 business days for a request to be processed, my request still hasn't been processed. I emailed support. Their response: On Sat, Jul 27, 2024, 10:36 AM Support wrote: Hi Sophia, Thank you for reaching out regarding the status of your cash out. We understand your concern, and are working hard to provide an update for you. At this time, we are experiencing delays with cashing out and do not currently have an ETA on when this will be resolved. We appreciate your patience. With care, Celeste NO ONE SHOULD BE DOING BUSINESS WITH KAIYO. IN FACT, I SUSPECT THAT THEY ARE ABOUT TO BECOME INSOLVENT AND FILE FOR BANKRUPTCY. BEWARE!!!