Charles N.
Great customer service in my experience
I've opened tickets numerous times for website fixes and have always had prompt and helpful replies.
Response from KadenceWPMar 27, 2024
Thanks so much, Charles! We really appreciate it!

KadenceWP is a leader in WordPress theme and plugin development and is trusted by over 400,000 websites globally. Our products are designed to help users create highly customizable, fast, and responsive websites and are popular among web designers, developers, and business owners who want to build professional websites with ease.KadenceWP is recognized for its user-friendly design tools, commitment to performance optimization, and responsive customer support, making it a go-to choice for creating WordPress websites—whether you’re a seasoned developer or just starting your online journey.Our flagship product, the Kadence Theme, provides unmatched flexibility and performance, empowering you to build any type of website with no coding required. Alongside our suite of powerful plugins, including Kadence Blocks and Kadence Shop Kit, you have everything you need to create, customize, and enhance your WordPress site.Why Choose KadenceWP?Blazing Fast Performance: Our lightweight and highly optimized code ensures your website loads quickly, providing an exceptional user experience.Intuitive Design Tools: Easily customize every aspect of your site with our drag-and-drop block editor and advanced customization options.Seamless WooCommerce Integration: Build, manage, and grow your online store with our WooCommerce-optimized themes and plugins.Responsive Support: Our dedicated support team is available to assist you with any questions or challenges you encounter.Regular Updates: We are constantly innovating and updating our products to ensure compatibility with the latest WordPress features and industry standards.Extensive Learning Resources: Access our comprehensive knowledge base, video tutorials, and community forums to master KadenceWP products and build stunning websites.Join the growing community of creators, entrepreneurs, and businesses that trust KadenceWP to power their online presence. Whether you’re looking to create a professional business website, a dynamic blog, o
KadenceWP (kadencewp.com) has 649 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Charles N.
I've opened tickets numerous times for website fixes and have always had prompt and helpful replies.
Response from KadenceWPMar 27, 2024
Thanks so much, Charles! We really appreciate it!
Mario de S.
After 7 months, my client and me have decided to remove our negative review on Kadence after the recent improvents of the theme. We both found not honest to leave a negative opinion if things have changed in better. We have found that the code is cleaner and the backend works way much better now. This clearly proves that my review was based on truth and we both are honest as we decided to change it because we have found that things are going really better now.
Response from KadenceWPMar 27, 2024
A few points here: 1. We did not blackmail anyone. In fact, we refunded over $700 USD well after our 30-day refund policy. 2. Refunding the money and refusing to continue service was not a reaction primarily to the review, but the the user's inability to abide by a simple request to treat us with the same respect and calm that we were treating him. We gave at least 3 warnings not to berate us or call us names. He continued to both berate us and call us names, and the review that he posted on WordPress.org was subsequently removed because it was clear to the team there (which we are unaffiliated with) that his comments were personal and unfair. 3. It's fascinating that in 50+ tickets we never met a user named Mario or had any mention of Mario the "administrator for the website." Emiliano repeatedly mentioned that he was alone in setting up and managing the website. It's a strange coincidence I suppose that Mario's only reviews here on this platform are for things that Emiliano has also had bad experiences with. Nobody with this name has ever reached out on any channel for support for any website with KadenceWP. Trustpilot should remove this review as it's not based on a genuine interaction. This is Emiliano logged in as a different user. The bottom line on this is that the website in question had no issues, was highly performant despite hundreds of images on the page, and scored great on every analysis tool we could throw at it. "Mario," as a web administrator, should have reassured his client that the issues he was seeing were in no way problems. Instead, that client repeatedly berated our support technicians, demanding that we fix a problem that we could not reproduce or see. After multiple warnings, we refunded his money (which we did not have to do) and cut off his access to support.
J W.
I love it. Been using it for a year. It’s fast and reliable, and has really nice blocks and stylish features (like their dividers!). I have the Pro plan, and to me it’s definitely worth it. The customer service is excellent, which is super important for me (who had to learn Gutenberg quickly with no technical expertise). Definitely recommend Kadence!
Response from KadenceWPMay 22, 2023
We're so glad you're having a great experience building sites with Kadence. Thanks for taking the time to share your thoughts!
Ben De la R.
At the moment I have the Full Bundle from Kadence and I am very excited about it. Blazing fast theme, endless amount of blocks for Gutenberg, absolutely no problems with other plugins I use. I've tested many themes and plugins for Gutenberg from other vendors and always found some incompatibility. In the interest of fairness, I won't mention any names. I may switch to the lifetime bundle soon, as I will be sticking with Kadence for the long term. Many thanks to the team at Kadence for this excellent work and quick response time if you ever have a question. To all a successful and healthy year 2023 Banchon de la Rosa
Response from KadenceWPDec 30, 2022
Thank you so much for the review, Ben. We're glad you are finding the tools you need to build excellent sites with Kadence. We can't wait to see what you do with all that Kadence offers! Have a great, prosperous 2023!
Jeff M.
KadenceWP is the best theme I can imagine. Since WP went to FSE and Block Themes, this has revitalized my business. Design and getting all the things right like responsive mode, margins, site wide changes and making it all look good and most importantly fast, was a bane of my business. It slowed my business development down. I'm a small business and resources are important, so when a Theme, blocks, cloud share, dynamic data, starter themes and more are so well crafted that it is actually fun to design sites, I found I had a lot more time for making progress on my sites. Real progress. I can make awesome blocks on one site, put them in my own Kadence Cloud and share them with all my other sites. Talk about a time and headache saver. Not to mention one of the most important factors, speed. Everything is fast and optimized for speed. I don't go outside the Kadence ecosystem, I don't need a dozen other plugins. I have social shares, the reading time, price tables, the info boxes, and so much more and they are all running the same scripts and css and code and the sites are super optimized. And customer support is magnificent. It usually takes a day. But if you are set up for that expectation, you'll be fine. I ask a lot of technical questions and they are always quick and with full responses and they come with code suggestions and screenshots. So, for an example of fast, here is a site I am developing with 5,000 pages, soon to be 10,000: psychologyonlinedegrees.org Without any caching plugin, the Performance is 89% and the Structure is 91% When I add simple caching WP Super Cache and do nothing but the simplest thing, turn it on, my Performance is 94% to 100% and Structure is 92% to 99%. Since I am still in development mode, I keep caching off and the site is plenty fast. Before Kadence, I had all my sites on Divi and it was a nightmare to update and the theme is slow. I am moving everything from Divi to Kadence. I could barely get enough server resources when using Divi to edit on the front end. Half the time, the editing timed out. I had to pay developers to make them fast and to tweak what plugins and scripts went live on what pages and templates. It was a nightmare. The two things that I've learned over 20+ years publishing site is that a well constructed, programmed and optimized theme along with excellent hosting will make your sites fast and worry free. If you follow me here, you'll get my pick for the best WP Managed Hosting as well.
Response from KadenceWPDec 14, 2022
Thank you for your review, Jeff. We're so delighted that Kadence is helping you build more effective sites, and a business that works for you! We're excited about the future of Kadence, and we're so glad you're on that journey with us.
Jackson N.
I started out with their cheapest plan, and I absolutely loved it, and now I'm a user of their lifetime plan. Compared to Astra and others, this is by far one of my top favorites! I studied at a WordPress mastery course, and they suggested me this theme. This is one of the best WP theme ever, it's light & fully customizable
Response from KadenceWPNov 14, 2022
Thank you so much, Jackson. We're delighted to hear you're finding success with Kadence! If there's anything we can ever do to help you succeed further, please do let us know.