K9CuisineReviews of k9cuisine.com

I AM A 100% DISABLED VETERAN WHO IS WHEELCHAIR BOUND. DESPITE 3, THATS 3 PREVIOUS CALLS TO THE UPS CUSTOMER SERVICE OVER THE LAST 2 YEARS MY BOX OF DOG FOOD WAS THROWN IN THE BACK OF MY HOUSE IN AN INCH OF RAIN WATER. MY NEXT DOOR NEIGHBOR SAW IT YESTERDAY AN BROUGHT IT TO MY FRONT DOOR. I CAN USE IT AND DO NOT HAVE TO RETURN IT. I AM UNABLE TO GET TO THE BASEMENT AND THERE IS NO LONGER A DOOR THERE FOR GOING ON 5 YEARS. PLEASE WHEN SHIPPING TO ME DEMAND UPS DELIVER TO MY ONE AND ONLY DOOR IN THE FRONT OF MY HOUSE. THANK YOU FOR YOUR CONSIDERATION. I WILL CALL UPS AGAIN BUT, UPS DOES NOT SEEM TO CARE.

I was sent grain free when I did not order grain free food.

Shipping time on part of order was way to long

Never received my dogs food. This was not K9 Cuisines fault as they had shipped it promptly. It was supposed to be delivered on Monday it wasn't until Thursday that it was marked as delivered and I never received it. I called fed ex couldn't get a human. I called K9 Cuisine got they're voicemail. Then I called my bank and spent a half hour of my time filing a claim to get my money back at least. Just as I was wrapping up with my bank K9 Cuisine called I told them what happened and asked if they could overnight it at they're expense. This was Friday and I was told they couldn't re ship until Monday. I told them I had already filed a claim with my bank.The representative asked me to reverse the claim and assured me my money would be refunded immediately. I called the bank and reversed the claim on good faith.The representative did not do as she stated my money was not refunded as of the time I'm writing this review three days later. Now I have to spend another half hour on the phone with my bank to get my money back.Long wait for a product I never received and dishonest customer service representative. Not the type of people I do business with and they're lost because I am a loyal customer who would've given them business as long as they carried my dogs Acana.

Unacceptable packaging of food--cans arrive dented!! First and last purchase from K9Cuisine. Why you think you can ship with such insufficient packaging, when SO MANY customers complain is beyond me.

Terrible customer service. Ordered and paid for a 33lb bag but received 15lb so I called to let them know. A woman named Margaret said that was impossible and she’s not sure how that could happen. After going in circles with her I offered to take a picture of the bag, box and shipping label. I then informed her I would never order from them again, I was appalled I had to “prove” it to her. She then replied with “I asked for pictures for training purposes for our shipping Dept. She never asked for pictures I offered because she refused to believe me. Lots of other companies to order from so that’s what I will do. Margaret you lost a loyal customer .....