Jessica T.
Near perfect but website wouldn't take payment
Everything would have been perfect, except their website has a glitch with one of their radio buttons during checkout if your billing and mailing addresses are not the same. I had to phone in and the customer service rep had to walk me through the secret procedure of reselecting a certain option in a certain order and then everything processed fine. The person on the phone was excellent but businesses with online presence must prioritize being able to take payment, and this has obviously been an issue for enough time for them to learn the workaround. Otherwise, everything was really lovely, phone person was friendly and knowledgeable (give her a raise and fire the web designer haha), and I got my order quickly and safely.