K9 BallisticsReviews of k9ballistics.com

Customer service is the best. I purchased a mat for a crate. K9 Ballistics provided all the delivery information. However Fed-ex delivered it elsewhere and fed-ex customer service was all by AI. Never had any luck. In the meantime I submitted a ticket with K9 Ballistics and from the beginning Sheila worked with me and heard my frustration with the delivery. Always inquiring if I heard from Fed-ex. Sadly, I never received my mat, but Sheila was able to send me a replacement mat! AWESOME IS MY REVIEW ON CUSTOMER SERVICE and SHEILA!!! I will be purchasing more items from this company ! Great Job! Lisa P.

I would like an opportunity to commend Ms. Kameka for her patience, courtesy and attentiveness to my call. Her customer care has singularly influenced my decision to remain a K9 Ballistics customer as long as I am a pet owner.

Great products and customer care! I mistakenly ordered the wrong size cover for my dog bed and Customer Service agents (Sheila 🙏👏) were excellent and graciously refunded me so I could reorder… This will be my permanent go to for my dog beds and accessories 👍👍😊 Frank

Customer service was wonderful and fast! Very happy so far!

It is easy to make your purchase and customer service reps are always there if you have any questions . K9 is a great product especially when you have a chewer that destroyed all other beds. Highly recommend

Our order of the K9 squeaker balls was mishandled by the delivery service, but the customer service team at K9 immediately looked into and resolved the problem, promptly sending out a new set of squeaker balls. They were kind and professional and very communicative. We appreciated all of their help!

I ordered the armored padded dog bed and it's really nice. It fit in her current crate perfectly, so she cant get her mouth on the sides of it to try to chew the corners or edges. Not super fluffy, but that's to keep them from being able to bite it plus it's much more comfortable than her laying on a plastic that's for sure. She did eventually rip the middle, I'm not even sure how because I only stepped out of the room for like half an hour and it was fine when I left (sigh dutchies). Customer service was very helpful and quick to respond and the same day I emailed them, my replacement was approved and ordered. Very good company. Trust the thousands of good reviews!

I originally gave the bed we purchased a 2-star review because our dog was able to chew right through the "ripstop" cover of the create bed. Customer service responded within an hour with questions and an offer to replace the cover since it was under warranty. Not only was the cover chewed through, but the bed within the cover was also so damaged it could not longer be used. Customer service was able to work with me to be able to refund the original purchase and apply it to a new - and hopefully more chew proof - crate bed.