At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form.We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Juvabun (juvabun.com) has 340 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
340 approved reviews, newest moderated first
Shannon Murphy G.
Amazing customer service! They respond right away and help resolve the issue. I picked the wrong color. They helped me pick the correct color and they provided the correct color, free of charge. (I paid shipping... but that was not a big deal as I got to keep the wrong bun I ordered). The actual messy bun looks like real hair.
Response from JuvabunApr 1, 2025
Thank you Shannon. :)
Fran E.
My experience with this company has been without any problems. My purchases have really lifted my spirits. It’s fun to spend time fooling with my hair again.
Response from JuvabunMar 29, 2025
Thank you for your feedback! We're so happy to hear that our products have brought you joy and made styling fun again. Your support means a lot to us! If there's anything we can do to improve your experience, please let us know—we’d love the opportunity to make it even better for you. 💕😊 Best, JUVABUN
Natalie F.
The halo was definitely not a match. Rather than go back and forth trying multiple times to find my perfect shade, I opted for refund. I have made MULTIPLE attempts to obtain my "no hassle refund" via email, chat and phone calls. There is no human being to interact with through their phone number, strictly endless waiting listening to elevator music. It doesn't even ring or have an automated recording. It literally goes straight to the music. Email requests are responded to by trying to redirect by saying "Thanks for reaching out. What assistance do you require today?" even though my previous message was perfectly clear - I want a refund! This has been dragging on for about 10 days and it's starting to COMPLETELY feel like a hassle. What happened to "not holding my money if I'm not happy with my purchase"?
Response from JuvabunMar 29, 2025
We sincerely apologize for any frustration this experience has caused you. We truly value our customers and want to make this right for you. Your refund request is important to us, and we appreciate your patience. Could you please confirm your order number so we can check the status and ensure the refund is processed as soon as possible? If it has already been initiated, we’ll provide you with an update on the timeline. We strive to provide a smooth experience, and we regret any inconvenience you’ve encountered. Please know we’re here to help and will do our best to resolve this for you promptly. Looking forward to your response. Best, JUVABUN
Linda B.
I've ordered several buns and they are so pretty and natural looking and customer service is top notch!
Response from JuvabunMar 29, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you love your buns and had a great experience with our customer service. Your support means the world to us! 💕 If you ever need anything, we're always happy to help!
Catherine R.
My scrunchie bun came as expected. The color was right on. Worth the wait which wasn't long. Very satisfied.
Response from JuvabunMar 29, 2025
We're so happy to hear that you’re satisfied with your scrunchie bun and that the color was a perfect match! 😊 Thank you for your patience and for sharing your experience—we truly appreciate your support! 💕 Enjoy your new look, and let us know if we can help with anything else!
Jen
This company ignores its customers and refuses to respond when they don’t ship all items ordered. I had to reach out via e-mail, phone, chat, and only after over 10 times trying to reach them did they email me back with a phony form letter. Do not purchase anything from them. The product is not what is advertised, and you get ignored if you don’t even receive your order. They are terrible! And they have no customer service!
Response from JuvabunMar 10, 2025
Dear Jen, We sincerely apologize for the experience you've had with your order. This is not the level of service we strive to provide, and we understand how frustrating this must be for you. We would love the opportunity to make things right. Could you please provide your order number and any relevant details? We will prioritize resolving this issue and ensure you receive the missing items or a suitable resolution as soon as possible. Your feedback is important to us, and we truly appreciate your patience. Please feel free to reply to this message or reach out directly to [customer support email/phone] so we can assist you further. Best regards, JuvaBun Customer Service
Mary Beth T.
I can’t do without my JuvaBun! I have very thin hair and generally wear a wig. With the JuvaBun all I have to do is make a ponytail (leaving a loop… not pulled all the way out, put the JuvaBun on top and pull my looped pony tail through.) It matches perfectly! I had a little problem choosing the correct color for me but JuvaBun was very helpful! Love the extra long bobby-pins they include! I am very happy with the addition of the thicker JuvaBun. It looks very natural.
Response from JuvabunMar 10, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your JuvaBun and that it has made styling your hair easier and more enjoyable. It’s great to know that our team was able to assist you in finding the perfect color match! 😊 We appreciate you sharing your experience, and we’re so glad you’re happy with the thicker JuvaBun and the extra-long bobby pins. If you ever need anything, don’t hesitate to reach out—we’re always here to help! Enjoy your JuvaBun, and thanks again for being a valued customer! 💕 Best regards, JuvaBun Customer Service
Rebecca F.
It looked real and matched my hair perfectly. Now I have a full ponytail!
Response from JuvabunMar 10, 2025
Thank you for your wonderful feedback! We’re so happy to hear that your JuvaBun blends perfectly with your hair and gives you the full ponytail look you wanted. 💕 If you ever need any styling tips or have any questions, we’re always here to help! Enjoy your fabulous new look, and thanks for being a valued part of the JuvaBun family! 😊