JusticeDirect Law Firm LLCJusticeDirect is Your Law Firm Partner for Demand Letters, Small Claims Court, and Evictions.
JusticeDirect Law Firm LLC (justicedirect.com) has 627 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Legal Service Providers · Clearwater, Florida
Excellent
Legal Service Providers · Chapel Hill, North Carolina
Excellent
Legal Service Providers · Washington, District of Columbia
Excellent
Legal Service Providers · Boca Raton, Florida
Excellent
627 approved reviews, newest moderated first
Donna
The person I worked with promptly responded to every email I sent to her. She also went above and beyond providing me with a phone number of another department when I had questions regarding a notification I had not received. Great job!
Tom
People Clerk was a great support resource for me as I look to recoup money from a criminal slumlord.
Joe T.
People clerk company and technology was superb they guided me every step of the way and made sure that I was well prepared for my court case. I will recommend them to anyone who needs services with court filings.
Nelson W.
They have very good with communication and expectations.
Your Average P.
The evidence packet helped a lot when presenting at my court case. I think without it I would of not be so successful and prepared. My only criticism would be a shorter schedule time to speak to a People's Clerk associate. It normally takes a week or so to book an appointment so you have to plan ahead or prepare in advance for a phone consultation
Carolina
The communication was terrible despite a good background work. I cannot emphasize enough how poor the user experience has been.
Daren G.
First of all there was no way to correct or edit the mistakes after I finished my demand letter so I sent it anyways and it was forwarded to another address and I have no idea if if my demand letter reached its destination. No proof that they signed for this certified demand letter? Justice direct support people stoped responding to my emails because I requested a refund.. The support team sent me an email stating, that I would not get a refund. They said the post office was doing their job by forwarding my letter. They will not tell me if the demand letter got to its destination and if the person signed for it or not. I find out today that the letter was lost. As far as the editing goes I tried to edit it I started a whole new demand letter but it did the same thing. I entered the correct date in the letter and the wrong date came out just like the first letter I could not correct it. So I had two demand letters with the wrong dates on it so I gave up.
Response from JusticeDirect Law Firm LLCAug 28, 2023
Hi Darren, We apologize the service did not work for you as expected. In regards to some of the issues you have raised: 1) Before the demand letter certified mail order is placed, you can go back to the pages where information was provided to edit the information. Once you return to the demand letter generation page, a new version will be generated for you. Our support team is happy to walk you through the process of making these edits. However, if you have already confirmed to have the demand letter printed and mailed for you, then edits cannot be made afterwards. This is because the letter is sent immediately to be printed and mailed so we are unable to make edits after the purchase. 2) We looked into the tracking information for your letter, USPS had forwarded the letter to another address because the recipient has a forwarding address on file. This is very standard USPS operating procedure if the recipient has a forwarding address. Unfortunately we are unable to intervene with this process. 3) In terms of the responsiveness of our support team, please note that our support operating hours are Monday to Friday 8AM-5PM PST. Our goal is to respond to all support tickets within 1-2 business days. Here are the response times for the emails you had sent in:- 8/13 (Sunday): Multiple support tickets received around 11AM PST in regards to making edits to the letter, response sent on 8/14, within 1 business day.- 8/22 (Tuesday): Support ticket received on 10PM PST, response sent on 8/23, within 1 business day.- 8/24 (Friday): Support ticket requesting for refund received at 11AM, response sent on 8/28 (Monday) 8AM with refund processed, within 1 business day. Please note that our support desk is closed during the weekends, however our team will promptly respond on Monday. Lastly, in regards to not knowing whether the letter has reached its destination, that information can be found from the USPS tracking. Our policy is that if the letter is lost by USPS, we are happy to offer a free replacement or a refund. As of today your refund has been processed as requested. Again, we apologize this did not work out for you as expected but our support team is always ready to help at [email protected] should you have any further questions.
Toyin K.
Very easy to work with and helped explain/guide through the process. Much easier than doing everything on your own and worth the cost