junk-king.comReviews of junk-king.com

Dave and Kyle just completed hauling my junk and they were fabulous! I truly appreciated the fast and efficient service they gave. The pricing was more then fair. I will definitely use them again and plan to spread the word! Thank you Junk King Savannah!

first and last time I will try to use Junk King. Used website to book a couch removal for today - requested 12-2pm today but it gave me a message that I needed to call to book. Which I did and they assured me that previous appointment hadn't gone thru. So booked over the phone this time for 1-3pm arrival today. I did receive two separate email confirmations with different #'s on it - first for 12-2pm arrival. second for 1-3 arrival. Well by 2:45pm they hadn't shown up nor had I received any calls. So called the 888 #. That customer rep said she would check with the driver to get anticipated arrival time. She did call me back and said they were running very late and did I want to book for a different day. I said no I'd rather wait for later in the day today as the couch is currently sitting on my front lawn She said ok and that I'd be receiving a phone call from the driver. Its now 7:35pm and no show no call. I did get an email cancelling one of the two appointments at 3:43pm but technically the other is still open. And I say to myself maybe the customer service person misunderstood that I wanted to rebook for a different day - but if she had thought this wouldn't she have tried to book me for another day? I can totally understand if people are running behind, short-handed any number of reasons why they might be running late. But rule # 1 of great customer service is to communicate with the customer. Very poor job Junk King. Although I realize that I'm typing this on the Junk King Albany facebook page and I think mine might have been the Junk King Delanson based on appointment confirmation emails. But Junk King Delanson doesn't seem to have a facebook page.

2020 was a bad year all around, we had an old GE chest freezer in the basement for about 60 yrs!!!!! It died in 2020. I decided to wait until this year to get someone to remove it. I looked around online and found Junk King.com and liked how they represented themselves. What a find!! The scheduled day two young gentlemen showed up, they tried but realized it was bigger and heavier than two people could handle getting it up the steps and outside. They said they would come back the next day with help, I was worried I would never see them again... but I was happily impressed with the promise they fulfilled. 5 young strong men showed up on time (both days) and got that monster out of there! I was so happy and impressed!!! They used their heads and muscles and got the job done. I will definitely call on them again! Thank you Reggie, Travon, Rob, Pete and Mike you guys are the best!