Nathan P.
Provided innovative solution for lost USB receiver
I’ve been using this company’s vertical mice (mouses?) for about 7 years, both battery-powered and rechargeable, and I’ve been nothing but happy with the prices, the purchasing and delivery experience, and most of all the products themselves. I came here to share a particularly positive experience. In a recent move, the USB receiver for my wireless mouse was unfortunately lost. I contacted support [at] jtechdigital.com to ask whether there was someway I could get a replacement receiver. Team member Ali replied that each wireless mouse is factory-paired with its own unique receiver… and with virtually any other company, that would have been the end of the conversation. But not here. Instead of leaving me with no recourse but to buy a new product, Ali said they and their team would try a few tests to see whether they could get a model V638 to pair with a replacement receiver. The next day, they replied that they were successful! And not only that, they would send me a replacement receiver, with instructions to pair it with my mouse! Not long later, I received the replacement receiver (they actually sent two) in the mail, and Ali’s instructions worked 👍🏻 So now my mouse is operable again, with no need to buy a new one. I’ve recommended these vertical mice to friends and colleagues, and I’ll never go anywhere else. Thanks y’all!



