JPayReviews of jpay.com

Update 10/3/23 1:25pm I finally was able to find a support employee that knew how to troubleshoot and also to explain what was happening. Her name is Angelica. In multiple attempts to use the system and calls to the support line I kept getting inaccurate information from untrained support personal who confidently shared the wrong data with me and acted like I was an imbecile for asking questions, mostly blaming the bank for a problem that was coming from the JPay systems ridiculous programming. As I said Angelica is very well trained and knowledgeable. She gets 5 stars from me, but the company still is a 1 star company. She won't be there long because competent people eventually get tired of apologizing for incompetent programmers, policies and other support personnel. 10/3/23 9am - Payment processor on the Jpay app does not work for my debit card. Payment processor on the website does not work for my debit card. I tried calling customer service and was on hold for over an hour then then Jpay disconnected the call. I'm on hold right now at 9am for 20 minutes and counting. This company should not be allowed to practice business. It is the only way to pay fees in Tennessee or Florida. Someone named Cara answered and said my payment was rejected by my bank. This PAYMENT processor is not able to take a payment over the telephone. So I'm left with JPAY not accepting my payment and not able to take a payment over the phone. This is ridiculous.

Absolutely RIDICULOUS you can't do video visits on your cell phones or tablets! Cuz we all have the satisfaction of owning computers. Yeah right. Thanks for sucking Jpay.

ANGELA is rude a racist. She hung up on me after asking for a supervisor. She is the worst customer service representative I’ve ever had. She did not help and was not willing to assist. I hope she gets fired.

A horrible company from beginning to end and should be shut down! I had payment disputes with then and tried to pay the in full but they said that I was being rude and hung up on me!

I was released from Louisiana Correctional Institute for Women.I was told that I would receive my photos that my family sent to me and I been trying to reach out to up at since my release and not one has contacted me yet.Please help me.Thank you.

I called 3 times and this lady persay she started yelling at me asking me questions with an attitude and very aggressive manner then she proceeded to hang up on me 3 times I am so annoyed 😡

This company is a joke ! There is NO customer service!!!! Video visits don’t work ! But they have NO problem taking my money. Absolutely disgraceful

-5 stars. Their customer support is trash. No one picks up the call. Was on call waiting for hours (automation lies about high-volume calls. Estimate wait time, less than 2 mins, still no answers(bullshitt). Lazy Bum workers.