JPayReviews of jpay.com

This platform is by the worst I have experienced yet. They are literally not proving the intended services and if the platform does work, it is rare like the "hope diamond". It really is a theft of services and an injustice to the thousands of family members and friends that attempt to use this platform. It will not log me in on my desktop even though I can gain access on my iPhone using the same username and password. Some of us prefer not to use our iPhone. Ultimately, it is an injustice to the incarcerated individual that is trying to reach there love one and the loved one that is trying to reach them. I am truly disappointed by this platform.

They stole $300 from me!!!!!!! It never went on Hisan Curtis books I keep calling no answer I will have to dispute the charges.

Jpays system is horrible! After trying atleast 50 times to pay my husbands probation fees through Jpay I gave up & called the help number because it would not pull up his information, I waited 15 minutes only to be hung up on by a RUDE employee! No help at all! They don't care at all! I read where they were sued for stealing people's money basically! Shame on you Jpay

First you can not reach a human second the email system is terrible third I can not get them acknowledge this error please fix the issue I have emailed 4 times I pay for this service it’s not free

I called the Jpay customer service toll #. I had a couple of questions regarding their website. I was concerned due to my debit had been hacked in the past, and I wanted confirmation that I was using the correct email address because I notice I did not see the lock symbol which indicates the site is secure for electronically sending money. The rep asked for my personal information to verify my account, I provided what she asked for in order to verify my identity. She then tells me, she has more than one address on file for me. I tell her I have been at my current address for five years and I have been sending money to my nephew, who is incarcerated for the past three years, so I gave my current address for the second time and she advised that she would delete the old address. I waited for her to update my information, she then comes back and ask for my address again, I repeated it again. Now she's having problems so she ask again. Now I am getting a little irritated because I am being asked to repeat my name and address again. At this time, I no longer have confidence in this person. She seems to be distracted and not paying attention. I tell her, nevermind, and I hung up to call back, hoping the next rep will be much better. Well, the next one would not help me at all. She tells me that she don't handle inquiries for Florida department of corrections. She says she need to transfer me to a different rep who handles Florida. Okay, I wait and get another rep who appears to be in a horrible mood. The first thing I ask her is, are you able to assist me with the state of Florida? She acted as if she had no idea what I was talking about. I began to explain my issue, she started talking over me and actually began to argue. I asked her, "are you okay? Because you have no reason to start arguing with me. She was extremely rude and abrupt and stated she could not not find me in their database. She asked me when was the last time I sent money. I could not remember the exact date so I told her I can pull up my banking app to provide the exact date and the amount. She said she did not have time to wait and I could call back. I was also told the first rep that I had spoken to decided for some reason to delete my entire profile so I was not even able to log back in. They displayed the highest level of unproffessionalism! I could hear a lot of background noise, people talking, like maybe a warehouse. Very sloppy and tacky behavior.... They clearly have very poor listening and communication skills which is essential for customer service. It's obvious they are not there to help and they don't like it when you ask questions or have concerns.

Purchased a refurbished tablet for my loved one in 2023 and it never arrived. Would advise not to waste your money or time.

Video Connect didn't work. My grandson was looking forward to seeing his mom. They shouldn't offer this if it doesn't work. Email has seemed to work, so far.

I’m always sending fully dressed pictures and videos, they’re reason of rejection’s for nudity but I’m fully dressed and stamps are non refundable, they’ve at least took away 100 plus stamps from me for the same reason. What’s nudity to y'all? Because I have proof that on all my pictures and videos, I’m fully dressed.