Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

Showing 698 reviews with 1 star · Clear filters

Robert M.
Oct 4, 2018
Beware
Beware Received order. Dog hated it. Called Company got return OK. Returned immediately. Company received and will not communicate. No emails, Calls, nothing!!!!!!!!!!! Beware of this shotty supposed Company. Never again
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. Could you please let us know what your order number is so we can reassign your case to a lead agent? We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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C O.
Jul 14, 2018
Shipped but can you ever get the right one?
Well, they did ship it and it took two weeks to get here. When it did get here, it was the wrong size and color. No phone number to call so I emailed and was asked to send a picture of the wrong item and packaging. Which I did. Finally, after a week had passed, they said they'd send another one. Two weeks later no replacement . emailed again asking for a confirmation tracking number for the replacement. Had to email a couple times to get a response. When I did finally get a response, I was sent the tracking number for the original incorrrect item and the delivery date was the day the incorrect item was delivered. Had to contact my payment company as it's been a month now. Who knows if I will ever see
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. We'd love to assist you to reach a resolve if you could share with us your order number when you have a moment. We'll assign a lead agent to assist you ASAP. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
Report