Joyride HarnessReviews of joyrideharness.com

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We reviewed your case and are having difficulties locating you in our system if you could reply with your order number. We'll assign a lead agent to you as soon as possible. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. A lead agent - differing from the person you've been corresponding with - from Pug Life Harness has been assigned to your case and will be reaching out to you soon. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled, so we'd like to assign a lead agent to see this to resolve. Could you please reply with your order number? We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It appears an agent has sent the return process link, but we will be assigning a lead agent to check in with you to confirm you were able to successfully return your order and reach the desired resolve. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the grievances experienced and we would love to help reach a resolve by assigning a lead agent to your case. In order to do so, we do ask you reply with your order number so we can look further into this and better assist you. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. We also reviewed your correspondences and it looks like the most recent message was sent by Pug Life Harness. To insure your issue has been resolved, a lead agent from Pug Life Harness has been assigned to your case and will be reaching out to you soon. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled, but it appears your refund was issued shortly after this review was left. Please let us know if you need anything further. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessApr 5, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. Based on messages, it appears your issue was handled shortly after leaving this review. Please let us know if this is not the case or if you need anything further. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!