Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness Reviews | Read Customer Reviews of joyrideharness.com

Joyride Harness reviews

Showing 698 reviews with 1 star · Clear filters

angel M.
May 7, 2019
horrible customer service.i placed…
horrible customer service.i placed order on april 20 ,same day hour late i contact to the company telling them exchange size from l to M.They replay back to confirm.i did confirm.3 days later i got email saying they cant do any exchange do to the order has been shipped..seriously? so today is May 7 ,no harnesses ,no tracking.i try call a few times after few min.be on the phone i have to be hung up by the phone provider with out any human response.this company is total fraud ,you cant get product there,i email several times they never respond by email also.this company should be shut off
Response from Joyride HarnessMay 9, 2019
Hi, Angel! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled appropriately. A lead agent from Pug Life Harness has been assigned to your case and will be reaching out to you shortly. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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SHIRLEY R.
May 6, 2019
Less than a year and already broken
I bought this harness less than a year ago. Now the buckle is broken. The nylon strapping is very strong and I don't understand why the buckle is so poorly made when the rest of the harness is great. Update. Thank you for getting in touch with me. I purchased the harness in July 2018. I do not have the order number but do have the transaction from my checking account. Unfortunately one has to have the order number to start a return. I called customer support and ended up getting hung up on...twice. If you are going to stand behind your product please make yourself available to help your customers.
Response from Joyride HarnessMay 6, 2019
Hi, Shirley! This is a characteristic of defective harnesses. We offer replacements up to 365 days for these instances and suggest reaching out to support through the contact form on our website or on social media. We apologize for the faultiness of the harness you received and hope you allow us to rectify the situation by issuing a replacement. Thank you! Edit in reply to your updated review: Please e-mail us at [email protected]. We can figure out what your order number is based on your mailing address, full name, e-mail address, or phone number. For your security, please do not reply here with that information as this review is public.
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Margaret L.
May 4, 2019
The harness a ride without a bottle
The harness a ride without a bottle. I could not contact the customer service to get a buckle mail today. It was a horrible experience. They have to grow up if they want to become a real business
Response from Joyride HarnessMay 6, 2019
Hi, Margaret. We're so sorry to hear about your experience and are actively looking into making this right. We're seeing you contacted us this past Saturday and an agent has since replied letting you know about our warranty policy. We're happy to get you a non-defective harness shipped out if you could just connect with our agent via their reply. Thank you for your time!
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Clarae G.
Apr 25, 2019
BAD COMPANY PUGLIFE HARNESS
I posted on this site that I had not received my harness that I had ordered and all the issues over and over again. You replied a refund was sent to my account. There is no refund what so ever in my account. Either I want my money ASAP or a LARGE HARNESS Clarae McNair 815 W. Via Rancho Sahuarita, BOX 628. 85629 I have sent you at least 15 or more messages back and forth. Why is there no follow up with you people. Your business is not going to stay open at this rate. ALL I CAN SAY IS WOW. PLEASE TAKE CARE OF THIS ISSUE ORDER IS IN THE NAME OF WILLIAM SUMMERS. UPDATE ON THE RESPONSE PUGLIFE RESPONSE. I DID GO TO MY BANK. THERE IS NO CREDIT FROM YOUR COMPANY WHAT SO EVER. YOU STATED MARCH 11 IT WAS CREDITED. IT IS NOW MAY 2. AND NOTHING FROM PUGLIFE HARNESS.
Response from Joyride HarnessMay 2, 2019
Clarae and William, we recommend reaching out to your bank. From what we see, you are in contact with one of our agents and our system shows a refund was issued. We wish we could assist you further, but the refund was issued on March 11th.
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Robert D.
Apr 16, 2019
Same boat as everyone else..... !!!!!
Same boat as everyone else. Excuses items shipped and "lost" in mail. Promised reship or refund. Getting neither! No responses to MULTIPLE emails. After 4 months of trying to get order filed gave up and disputed charge with Discover card for refund. SHAMEFUL DISHONEST COMPANY STAYAWAY. Ordered comparable product yesterday on Amazon for less than half the cost and arriving tomorrow.
Response from Joyride HarnessApr 19, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We sincerely apologize for the delay in having this handled properly. We unfortunately cannot issue refunds or complete shipments with opened chargebacks, and once open, it proves difficult to reverse so we recommend continuing with the chargeback. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Sheryl G.
Apr 13, 2019
I bought a pug life harness because…I was looking for a comfy no-escape dog harness for my Chi mix.
I bought a pug life harness because someone I met at dog training recommended it and I read that they are escape proof. I purchased it for my Chihuahua mix. The sizing was exact but the harness is unusable because the buckle, which is HUGE, fits right under armpit making it impossible for her to be able to walk comfortably. She holds her leg up and limps along because the buckle is rubbing under her arm. Further, there is no way to adjust the buckle so I can move it out of the way. I'm very unhappy with the harness. I bought it during winter when I don't walk my dog and found out the fit was so bad after the return policy was out of date. Not happy with this thing at all.
Response from Joyride HarnessApr 19, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your review and are so sorry that the harness didn't work out for you. Because we are outside of the return policy window, we do apologize that we cannot honor returns or exchanges at this time. We recommend donating the harness to a shelter that might be in need of walking accessories. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Cathy A.
Feb 28, 2019
OMG.....i wish i would of read the…
OMG.....i wish i would of read the reviews... two pet harnesses 80.00 ordered early february money taken out immediately and i cannot get ahold of them, current listed contact number is disconnected and they dont answer your emails,,,, seriously how are they getting away with this>>> this is mail fraud, they are taking peoples money, dont the have any recourse>??????
Response from Joyride HarnessApr 5, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. A lead agent from Pug Life Harness has been assigned to your case and will be reaching out to you soon. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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Mike C.
Feb 22, 2019
These people are sketchy
These people are sketchy. Ordered a large and got an XS. Returned it, and never heard anything. They don't answer their phone or return e-mails and their website chat is a joke. I am about to go to BBB. HORRIBLE, STAY AWAY
Response from Joyride HarnessApr 5, 2019
Hi, Mike! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It appears a lead agent has already addressed your order case through BBB and has issued you a refund. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
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