Joyride HarnessReviews of joyrideharness.com

I have no info on this as you ask just give me my money back please I ordered this and nothing just the money taken from my bank bad company 6/13/19

DO NOT ORDER FROM THIS COMPANY - FRAUDLENT. DID NOT GET WHAT I ORDERED. On May 18th I ordered the harness and the safety belt (which was at a special price of $9.87 if ordered with the harness)…..their ordering system then added an extra harness for the full price of $14.95 to my order and would not let me cancel it. I also paid $7.95 for Priority Shipping/Processing promising it would ship in 3 days......this did not happen ! I repeatedly tried calling Customer Service so they would take the extra safety belt off my order, but no one would answer the phone and they repeatedly just hung up. The first couple of emails were answered by the same generic email from DogBot but they did not address my questions. As of May 24th my order still had not even been processed and after another complaint I got an email that they would refund my Priority Shipping Fee....as of this date that still has not happened, yet they charged my account within 24 hrs of my order ! I have sent several emails to Kyla but she still has not answered some of my primary questions. She just sends more links as to how to make a return yet this link does not allow you to fill in the right info to make the proper return. The order finally arrived late on Tuesday, May 28th in Florida, the day we left to return home to Virginia. BUT guess what....they shipped the WRONG SIZE.....they shipped an XS instead of a LARGE ! ! Now I have to wait until I can get this order brought or mailed to me in Virginia before I can even begin a return. I have send several emails to Kyla about how best to return this order and change the shipping address so the replacement harness will be sent to me in Virginia and not to Florida, but she will not address this question even in an email. She also will not address as to why my Priority Shipping Fee has not be credited to my account (again I was told this would happen in 3-5 days). I have told her I would like to find a reasonable way to address all the mistakes in this order and again asked why Customer Service will not answer the phone and actually talk to me, especially since their website states they have excellent customer service. If someone would have just picked up a phone and called me, we could have resolved these problems within 10 minutes, or at least answer all my questions in an email instead of just being evasive and sending another link.....their online ordering system caused my two major issues in the first place......and now they just want me to trust another online link ! ! ! ! The response below from Pug Life is another generic response. Check the responses from other reviews and you will see almost the same email response. As of today, June 14, 2019, I have still not received any credit for my return......not even the refund of the Priority Fee of $7.95...…… which they have now emailed me twice stating this has been refunded!

I am still waiting for a refund on a returned harness that the tracking number says was delivered yet they say " have not received yet" their customer service is terrible. Impossible to reach and not any satisfaction to all emails. What gives?

I first saw the ad for the Pug Life Harness on Instagram, and thought it would be great for my daughters goldendoodle puppy. By all the amazing reviews on their website and the look of the harness, it appeared to be well constructed. Upon receiving the harness, I was initially impressed. However after having it replaced once due to the ring being pulled out, it happened again this weekend! One would think that there would be extra reinforcement, especially in the XL harness, but there is literally less than one inch of strap holding the rings into the harness! The center D ring broke first while he was on his lead, and once he was free, he ran into the street. Thankfully there were no cars, otherwise he could have been seriously injured. Since this is the only harness he had, I hooked the side loop, and assumed the strap was the entire length of the handle portion. However this strap broke just as easily! And once again, only an inch of strap, if that, was sewn into the harness. I immediately posted a review on Instagram to warn those with XL harnesses to be aware that this could happen, and that these harnesses are not safe. Not only was the entire post deleted, but they blocked me as well! These harnesses are unsafe and poorly constructed, and by their actions, the company obviously doesn't want anyone to know and cares about one thing (and it's not our pups)... it's money. Maybe they didn't like the fact that I offered photos to anyone who would like to DM me? I'm sorry, but my daughter's puppy is part of this family. His safety, and the safety of every pet wearing a Pug Life Harness should be important to a company who claims that their harnesses are safe. I've been a seamstress nearly my entire life, and I have never seen a product made for dogs, constructed so poorly. At the cost of nearly $50, one would think that there would be a sufficient amount of materials to securely harness our pets, regardless of size, to keep them safe, as advertised.

NOT RECOMMENDED AT ALL! This company gets a zero in the customer service department. They refuse to answer their phone and are horrible at responding to emails. I have worked in customer service for thirty years and have never experienced such lack of regard for customer satisfaction before. Buy a harness from anywhere BUT this company.

Ordered a harness from Pug Life Harness in early March 2019 which I did receive and shortly after that, mid March, ordered the double handled leash which I did not receive although I was charged. I have reached out to the company numerous times and was told they confirmed with their shipper that it was delivered to my home, it was not. They now will not return my emails and my attempts to speak with someone via telephone was unsuccessful. So at this point, I have been charged for a product I did not receive! Would recommend not dealing with this company, not worth the frustration.

Stay away from this company! I tried to return two harnesses as my dogs easily could get out of them. There was no packing slip enclosed with the shipment so I didn't have an order number. I called five times and was hung up on each time with no personal contact. I sent two emails with no response requesting my order number. I even stated that I would report them to the BBB if I didn't hear back within 48 hours. Nothing! I guess I'm out over $100. This is just a scam. This company should be shut down and fined for fraud.

Filed BBB Complaint today against them. Ordered harnesses on April 19 and my card was immediately charged. Read reviews after ordering which was too late and tried to cancel. Have exchanged multiple emails with them and left messages. I get emails with excuses and mumbo jumbo about delays caused by shipper, but order never has shipped and not received. Also order has not been cancelled and refund not done. They are not a good company at all. RUN from this company.