Joyride HarnessReviews of joyrideharness.com

Response from Joyride HarnessAug 9, 2019

Hi, Audrey! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled properly. It doesn't appear your refund went through so I've gone ahead and waived the return policy in lieu of the grievances and have issued you a full refund. You should've received a refund confirmation email from our system just now. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessAug 9, 2019

Hi, Anne! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled properly. It doesn't appear your refund went through so I've gone ahead and waived the return policy in lieu of the grievances and have issued you a full refund. You should've received a refund confirmation email from our system just now. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessAug 9, 2019

Hi, Cathy! We apologize for the delay in having this issue handled. There is indeed a processing time for returns and refunds, but we believe this refund delay is due to an issue we found in our system causing us to take secondary measures to properly process refunds. Do you have an order number we can reference so we can look into this further?

Response from Joyride HarnessAug 9, 2019

Hi, Cindy. Could you please provide us your order number? We're unable to find any emails that correlate with the time stamps you're referencing in our support system. Wondering if the order or emails are under a different name. Please let us know so that we can look into this issue ASAP. Thank you!

Response from Joyride HarnessAug 9, 2019

Hi, Marilyn! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and it appears your order was delivered on July 22nd at 3:05 PM. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessAug 9, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled, but we do see our lead agent has been in contact with you since the time you've left this review and reached a resolve. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessAug 9, 2019

Hi, Jennifer! We'd like to look into this issue for you as soon as possible if you could reply with your order number so we can look for your email.

Response from Joyride HarnessAug 9, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. We took a look at your case and sincerely apologize for the delay you experienced. As noted by a Pug Life Harness agent in reply to your correspondences, we experienced an issue that was blocking refunds from processing correctly and secondary measures had to occur. However, the amount you've mentioned is an error on our part. You should've received an email just now confirming a refund for the remaining balance that is owed, but $7.95 is indeed withheld (rather than the mistaken $13) for the prepaid shipping label per our return policy on the website. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place! Have a great rest of your week!