Being a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
joyrideharness.com
Website
joyrideharness.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: October 2026.
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I too have been a part of their SCAM! I placed an order on April 30th, received the harnesses. They were too big, so I contacted Pug Life Harness for a refund, They advised me to go through their online refund process. I did that, returned them, they received them by USPS (and I have the tracking number to prove it!) NO REFUND of $71.91 has showed up on my account as of today August 21st, I have called numerous times (during their office hours) but get their recording and it hanging up on me. Being put in a phone queue is not even an option. I try to "CHAT NOW" (during their office hours) and their message back is "We're not around, but we'd love to chat another time." I've emailed them directly 3 times in the past 4 months, but there has been absolutely NO REPLY. This company is a SCAM. They proudly say they are in SUNNY Los Angeles...well, it's sunny alright...for them - scamming money from people. Giving them 1 star is too generous! I've been generous enough!
AC
Andrea C.
No Refund - HORRIFIC Customer Service
No refund. If this product does not work for your pet, too bad....I'm convinced I will never see my refund. I work with dogs on a daily basis in the field of veterinary medicine and plan to warn as many people away from dealing with this company as possible. Worst customer service ever and apparently fraudulent. Wishing there was a 0 star: HORRIFIC rating available.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It appears a refund was indeed issued but at the incorrect amount so you should've received confirmation just now for the remaining balance. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
SM
SM
I ordered a number of items
Update regarding Refund #F620B5; 11/7/19. While I appreciate that someone with PL wrote a reply, no indications was given as to HOW to actually speak with someone regarding the refund - contact you HOW?? The last email I had from PL was early October where someone claimed they "could not issue a refund, but would offer an Amazon gift card." I have no further info from PL since that email, and STILL NO REFUND! There is no folllow-through with this company. Seriously, an Amazon gift card? I want my money refunded to my card or send a check. Sorry for the blunt delivery but this is just BS around. I don't know how you stay in business.
* Original Post Below;
I ordered a number of items, only two of which I returned for refund. Though the harnesses were well made, they were not a good fit so I requested a return shipping label and mailed the return back to Puglife 5/31/19. As of today, 8/19/19, I still have not received a refund, nor a reply to the last 3 emails I've sent to Puglife customer service. I was twice provided an email with an "approved" return and one subsequent email explaining there was some delay in fulfilling my refund - which was many weeks ago. Where's the follow-through and honoring your word, product and respect for your customer's??? Not because of the product, but because of the ghost-like customer service, I will never recommend nor order from this company again. Hoping to reach someone by phone as I would like to have my money refunded. This is just plain wrong.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. In order to better assist you, we'll need your order number. Please reply at your earliest convenience so we can have that refund issued! We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
BR
Brandi R.
I ordered 2 harnesses and a seat belt…HORRIBLE BUSINESS
I ordered 2 harnesses and a seat belt leash two months ago. I received the wrong color/size and never got the second harness or seat belt leash. I emailed 10+ times and received one response. Then nothing. I paid close to $70 and no customer service. There is site after site with complaints on this company and I don’t know why we can’t get any help. Maybe we need to consider a class action suit.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. A lead agent from Pug Life Harness has been assigned to your case and is setting up a replacement order for you. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
KH
Kate H.
Just an FYI to all puppy owners out…
Just an FYI to all puppy owners out there thinking of buying a puglife harness. I took the chance in ordering two @puglifeharness and am completely dissapointed in their lack of customer service. Order was placed a week ago, multiple emails sent to the CS email asking very simple questions with no response. Wouldnt recommend.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and it appears your order was delivered since the time this review was left. We apologize for the delay you experienced and have issued a refund for your shipping. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
CH
Chen
Horrible Customer Communication
Like many bad reviews here, so far, I have experienced horrible customer communication which is no response from Pug Life Harness. No follow up email after an online chat they they promised to do in 24 to 48 hours. I left comment on their website regarding the same issue, received an automated reply email and then Nothing. I then replied to their automated email, restated the issue and even said I wondered if anyone would contact me. Still Nothing from this company.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We unfortunately need more information to look into this if you could reply with your order number. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
CH
Cissie H.
Don’t buy for dog that pulls - won’t be able to return
Product is not good for pullers and return process is terrible. Wish I would have seen these honest reviews before I ordered from their website. It’s been over a month and no credit has been issued for my returns and the one harness I did keep has failed to work for my dog. Very disappointed.
Update 9/4 - I had to file a complaint to the BBB to get my refund. The sad thing is this company does this a lot and always has the same response. I hope they will turn it around or be shut down as lying to consumers is unacceptable. There are too many companies out there selling quality product and using honest business practices- don’t waste your time or money with this one.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We're having difficulties tracing your order if you could reply with the order number so we can look into the delay here. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
BW
Beverly W.
Can't get refund for returned products
Returned two harnesses because they did not fit well. 56 days later, multiple emails and excuses and still waiting on my refund, plus they are keeping a restocking fee, so my $39.95 purchase price for each was reduced to a $36.32 refund each.
Response from Joyride HarnessSep 4, 2019
Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It looks like an agent processed the refund August 16th so you should have received a refund by this time. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!
