Joyride HarnessReviews of joyrideharness.com

Response from Joyride HarnessSep 11, 2019

Hi, Dana! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. I see a refund was attempted in July, but some refund requests were impacted by a system issue that requires a secondary push. I've gone ahead and successfully refunded your order in full and you should've received an email confirming this just now. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessSep 10, 2019

Sandy, thank you for providing your order number. Please understand that we have different departments so I was unable to pull up your info without the information previously. You should have now received a confirmation email for a refund in full. I've waived the return fee policy so your refund includes the cost of shipping. Please allow 3-5 business days for it to reflect on your bank statement. It may be sooner depending on your bank. We apologize for the inconvenience. Thank you.

Response from Joyride HarnessSep 10, 2019

Hi, Celine! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled appropriately. A lead agent from Pug Life Harness has been assigned to your case and will be reaching out to you soon regarding the replacement. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessSep 10, 2019

J. Duval, please provide your order number so we do a secondary review of the images sent. Our policy only covers defective products, but if you feel like the review of the photos was incorrect, we can take another look and see if our agent was incorrect that the damage was caused by your fur baby. Thank you!

Response from Joyride HarnessSep 10, 2019

Hi, Barbara! Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. A lead agent from Pug Life Harness has been assigned to your case and will be reaching out to you soon. It appears the address was insufficient and the package that was sent out is en route back to us, which is why you're experiencing such a delay but this will be communicated by our lead agent and she'll assist with the refund. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessSep 10, 2019

Hi, Dan! We apologize for the delays and inconvenience you've experienced. I'm happy to assist you if you could edit your review to include the order number and I'll push your refund through. I'm unable to pull it up using the name displayed currently in your review. Thank you and have a great rest of your evening.

Response from Joyride HarnessSep 4, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. It appears our lead agent has already issued you the refund since the time of review. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!

Response from Joyride HarnessSep 4, 2019

Thank you for sharing with us your experience with Pug Life Harness. Rest assured, we take all issues very seriously and are addressing each now that we are connected with TrustPilot. In the last year, Pug Life Harness has grown exponentially and with that comes need for adjustments, so we've taken each experience (feedback) and are fine tuning our communication processes. We took a look at your case and sincerely apologize for the delay in having this handled. A lead agent from Pug Life Harness has been assigned to your case and will be reaching out to you soon. We thank you so much for voicing your issues for the well-being of other customers and look forward to our customers seeing the efficient changes taking place!